Front Desk Receptionist

ECAA • Raleigh, NC

4d • Onsite

About The Position

ECPC Pain Specialists is hiring a full-time, non-exempt Front Desk Receptionist for its Wakefield, NC clinic. The receptionist is the welcoming first point of contact for patients and supports their care journey in a fast-paced, team-focused clinic environment. The role involves frequent interaction with patients, providers, and clinical staff, with an emphasis on compassionate, professional communication and patient confidentiality. The position reports to the Clinic Manager / Leadership Team.

The receptionist performs patient check-in and checkout, appointment scheduling, communications, phone and voicemail handling, insurance verification, payment processing, referrals, medical-record requests, and document faxing and scanning. The role also includes additional administrative tasks as assigned. The work may involve periods of standing and walking and lifting up to 50 pounds without assistance. The clinic describes the work as occasionally stressful and emphasizes mutual support, respect, and opportunities to grow.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a medical front desk or healthcare administrative role.
• Experience with EMRs.
• Familiarity with medical terminology, insurance verification, and referrals.
• Excellent communication and customer service skills.
• Ability to multitask and adapt in a fast-paced clinic environment.
• Strong organizational and time-management skills.
• Dependable and team-oriented, with a can-do attitude.
• Uphold compassion, integrity, accountability, and teamwork in interactions.

Nice To Haves

• Experience with eClinical Works.

Responsibilities

• Greet every patient with a compassionate and professional attitude.
• Check patients in and out using the eClinical Works EMR system.
• Schedule appointments and manage patient communications via NexHealth and MyAdvice.
• Answer incoming phone calls and promptly respond to voicemails.
• Communicate with referring providers and pharmacies.
• Verify insurance, obtain patient information, and process payments and copays.
• Handle incoming and outgoing referrals and request medical records.
• Fax and scan patient-related documents.
• Maintain patient confidentiality and comply with HIPAA.
• Perform additional administrative tasks as assigned.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED