Front Desk Receptionist - Urology / GI

Houston Healthcare • Warner Robins, GA

1d

About The Position

The Front Desk Receptionist staffs patient front and/or discharge windows, receives visitors and patients, determines their needs, and directs them appropriately. The role performs clerical duties such as entering information into systems, collecting forms, completing medical chart entries, collecting fees as appropriate, and answering phones. The receptionist registers new patients and verifies and updates established patients’ demographic and insurance information in records and computer systems. The role verifies co-pays and coverage, monitors the reception area and patient flow, notifies patients of delays, reconciles daily patient receipts, and provides other clerical support and department duties as necessary or assigned by the office manager or physician.

Requirements

• High school diploma or GED equivalent.
• One year of physician office or related hospital experience.
• AHA/ARC BLS certification required.
• Knowledge of medical terminology.
• Ability to maintain quality, safety, and/or infection control standards.
• Knowledge of planning and scheduling techniques.
• Knowledge of medical billing procedures.
• Word processing and/or data entry skills.
• Knowledge of related accreditation and certification requirements.
• Receptionist skills.
• Skill in preparing and maintaining patient records.
• Ability to develop and maintain filing systems.
• Ability to interact and communicate with people in person and over the telephone, often in stressful situations.
• Knowledge of the nature and provisions of alternate health insurance plans.
• Knowledge of pre-certification requirements, procedures, and documentation of third-party medical insurance payers.

Responsibilities

• Staff patient front and/or discharge windows; receive visitors and patients, ascertain their needs, and direct them accordingly.
• Perform clerical duties, including entering information into systems, collecting forms, completing medical chart entries, collecting fees as appropriate, and answering phones.
• Register new patients and verify and update established patients’ demographic and insurance information in records and computer systems.
• Verify co-pays and coverage.
• Monitor the reception area and patient flow and notify patients of delays.
• Reconcile daily patient receipts.
• Provide other clerical support and department duties as necessary or assigned by the office manager or physician.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED