Front Desk Receptionist

OneOncology•Scottsdale, AZ

32d

About The Position

The Front Desk Receptionist provides superb customer service to patients and staff and supports the office independently with minimal supervision. The role creates a positive, professional first impression and demonstrates a caring attitude toward patients. The position requires travel to other sites within a reasonable geographic region as necessary. Duties may change at any time and are not limited to those listed in the job description.

Requirements

High school diploma or GED.
At least two years of front office experience, preferably in a medical setting.
One to two years of customer service experience.
Excellent customer service skills.
Attention to detail and willingness to learn.
Proficient knowledge of medical terminology, ICD-9, and CPT-4 codes.
Strong verbal and written communication skills.
Proficient computer software and database skills.
Comfort working in a fast-paced environment.
Comfort asking patients probing questions.
Caring, compassionate, and patient demeanor.
Ability to maintain HIPAA compliance.
Multitasking and proactive problem-solving skills.
Ability to type 40 words per minute.
Ability to travel to other sites as necessary.
Ability to sit, stand, and/or walk throughout the day; intermittently stoop, bend, speak, and listen; frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Responsibilities

Create a positive and professional first impression of the practice and demonstrate a caring attitude toward patients.
Schedule appointments and assist with scheduling additional testing directed by the physician.
Ensure required patient paperwork is compiled for the day’s appointments.
Collect co-pays and past balances at check-in and enter them into the day’s batch in Practice Management.
Review patient demographics and clinical information for completeness and accuracy, then enter required information into Practice Management and the EHR.
Scan patients’ driver’s licenses and insurance cards, front and back, into Ntierprise.
Obtain required referrals, scan them into the EMR, and link them to the day’s appointment within Practice Management.
Reconcile payment batches at the end of each day and submit them to the Site Manager.
Schedule follow-up procedures and coordinate local ASC cases.
Assist patients with completing the Phreesia registration system.
Travel to other sites within a reasonable geographic region as necessary.