Front Desk Receptionist

ExtensisHR • Aventura, FL

6d

About The Position

CorrectVision Laser Institute is seeking a friendly, organized, and detail-oriented ophthalmic receptionist to serve as the first point of contact for patients. The role provides patient-centered customer service and helps ensure efficient front desk operations in a fast-paced ophthalmology practice. The receptionist communicates with patients and clinical staff, coordinates appointments and referrals, handles patient registration and records, verifies insurance information, collects payments, and supports the practice with administrative tasks while maintaining patient confidentiality and HIPAA compliance.

Requirements

• High school diploma or equivalent.
• Previous ophthalmic receptionist, front desk, or customer service experience.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to manage multiple priorities.
• Proficiency in Microsoft Office and general computer applications.
• Ability to provide compassionate, patient-centered customer service.
• Strong attention to detail and accuracy in data entry.
• Ability to work independently and collaboratively in a team environment.

Nice To Haves

• 1–2 years of experience in an ophthalmology, optometry, or other medical office setting.
• Familiarity with ophthalmic terminology, procedures, and patient scheduling.
• Experience with electronic medical records (EMR/EHR) and practice management software.
• Knowledge of medical insurance verification, referrals, authorizations, and copayment collection.
• Experience working in a high-volume medical practice.

Responsibilities

• Greet patients and visitors professionally and warmly.
• Answer incoming phone calls, respond to patient inquiries, and direct calls appropriately.
• Schedule, confirm, and coordinate patient appointments, follow-up visits, and diagnostic testing.
• Register new patients and maintain accurate demographic, insurance, and medical information in the EMR system.
• Verify patient insurance eligibility, benefits, referrals, and authorizations as needed.
• Collect copayments, deductibles, and outstanding patient balances at the time of service.
• Manage patient check-in and check-out processes.
• Coordinate patient referrals and communicate with referring physicians and other healthcare providers.
• Assist with patient forms, medical records requests, and other administrative documentation.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Communicate with ophthalmologists, optometrists, technicians, and other clinical staff to support patient flow.
• Address patient concerns professionally and escalate issues when appropriate.
• Maintain a clean, organized, and professional reception area.
• Perform additional administrative duties as assigned.

Benefits

• 401(k) plan with a 3% company match.
• Medical, dental, and life insurance.
• Two weeks of vacation per year, increasing to three weeks after 25 months of employment.
• Employee perks and discounts.
• Opportunities for professional growth and certification within the surgery suite.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED