Front Desk Receptionist

Center For Interventional Pain & Spine•Lancaster, PA

10d•Onsite

About The Position

The Medical Receptionist provides excellent customer service to patients and works as part of the front desk team, maintaining positive relationships with clinical staff, patients, and vendors. The role handles patient registration and scheduling, medical record and referral processing, check-in and check-out, and new patient registration. The position is based at the Lancaster Office, 160 North Pointe Blvd, Lancaster, PA 17601, and follows an eight-hour weekday shift from 7:45 a.m. to 4:30 p.m.

Requirements

High school diploma or GED.
Experience using electronic medical record systems.
Demonstrated ability to multitask and prioritize.
Excellent communication skills.

Nice To Haves

High school or equivalent education is preferred.
One year of customer service experience is preferred.
One year of medical terminology experience is preferred.
One year of computer skills experience is preferred.

Responsibilities

Greet patients and guests.
Complete patient check-in and check-out processes.
Answer telephone calls according to company standards and assist patients with requests.
Collect co-pays, co-insurance, deductibles, and patient balances.
Schedule and confirm patient appointments.
Enter patient data into the electronic medical record system.
Retrieve electronic faxes, attach records to patient charts, or forward requests to appropriate staff members.
Collect urine drug screens.
Represent the practice in a professional and positive manner.
Perform other duties and responsibilities assigned by the Office Manager.