Front Desk Receptionist
About The Position
The Front Desk Receptionist greets, instructs, directs, and schedules patients and visitors and serves as a liaison between patients and medical support staff. The role supports patient satisfaction and accurate collection and entry of demographic, insurance, referral, copayment, and appointment information. The position is permanent and full-time, with 40 hours per week and a Monday–Friday day schedule of 7:30 a.m.–4:30 p.m. The primary office is in Pennington, New Jersey; coverage may also be needed at offices in Hamilton Township, Bordentown Township, and Monmouth Junction, New Jersey. Travel is listed as up to 25%.
Requirements
- High school diploma or GED.
- At least one year of experience in a medical office environment.
- Computer skills, including MS Office Suite.
Nice To Haves
- Knowledge of business office procedures and medical terminology.
Responsibilities
- Greet patients and visitors promptly, courteously, and helpfully.
- Check in patients and verify or update demographic and insurance information in eCW.
- Record patient arrivals and referral information in eCW.
- Enter copayments and notes for the Business Office in eCW.
- Check out patients and schedule follow-up appointments.
- Answer and screen telephone calls, respond to questions within the role’s responsibilities, forward calls, and take messages for designated personnel.
- Assist patients with ambulatory difficulties; screen visitors and respond to routine information requests.
- Collect applicable insurance copayments and referrals.
- Batch and balance end-of-day payments.
- Assist other front desk personnel when patients are irate.
- Keep the work area and lobby neat and orderly, and resupply the front desk for the day.
- Prepare the next business day’s work in eCW, including linking referring doctors and entering referral, copayment, and authorization information for items such as Visco Injections and Epi's.
- Print paperwork related to patients’ physician appointments.
- Attend meetings as required.
- Work with the Patient Responsible team to collect past-due balances.
- Cross-train to assist in other areas and exemplify the organization’s culture and philosophies.
Benefits
- Competitive pay
- Health benefits
- Dental benefits
- Tuition reimbursement
- Paid time off
- Retirement savings plans
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
