Front Desk Receptionist

Live Family Care • Dresher, PA

23d

About The Position

Live Urgent Care is seeking a Front Desk Receptionist to support patient intake and daily operations at its urgent care facilities. The role welcomes patients, manages check-ins and insurance information, collects co-pays, answers calls, and helps maintain patient flow and clear communication with providers and staff. It also provides office support and assists with billing and registration issues.

The position requires prior experience in a medical office setting and a high school diploma. The receptionist should be comfortable with insurance terminology, medical terminology, electronic medical records, common PC applications, and working in a fast-paced environment with high patient volumes. The posting describes flexible shifts of 8–12 hours during the week and 8-hour shifts on weekends.

Requirements

• Proven experience in a medical office setting as a Medical Receptionist or in an administrative role.
• High school diploma.
• Excellent verbal and written communication skills.
• Strong knowledge of insurance concepts, including co-pays, coinsurance, and deductibles.
• Proficiency with computer systems and electronic medical records (EMR).
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment and handle high patient volumes.
• Understanding of medical terminology and EMR systems.
• Strong interpersonal skills and attention to detail.
• Ability to work independently or as part of a team.
• Proficiency with common PC applications, including Internet, email, and Microsoft Office.
• Excellent customer service skills.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to occasionally sit, walk, reach with hands and arms, and lift moderate weights (25–50 pounds); finger dexterity and hand coordination are required.

Nice To Haves

• Experience with Athena and Solv.

Responsibilities

• Greet patients warmly and professionally.
• Manage patient check-ins and verify or update personal and insurance information.
• Collect co-pays and provide receipts.
• Answer phone calls promptly and provide clear, helpful information.
• Assist with verifying insurance coverage and obtaining necessary authorizations.
• Protect confidential patient information and comply with HIPAA regulations.
• Keep the waiting room clean and report damage promptly.
• Maintain cleanliness throughout the urgent care facility to support a safe environment.
• Coordinate with healthcare providers and other staff to support patient flow and communication.
• Collaborate with the Billing Manager and Chief Development Officer on billing and registration issues.
• Provide office support, including answering phones, faxing, copying, updating inventory, and ordering supplies.
• Contribute to a supportive and collaborative team environment.

Benefits

• Medical, dental, and vision benefits for full-time employees after 90 days, with costs shared between employer and employee.
• Employer-paid life insurance, short-term disability, and long-term disability insurance.
• 401(k) plan with company match up to 3%, starting the first of the month after 90 days.
• Up to 76 hours of paid time off, including vacation, personal, and sick leave, based on hire date.
• Monetary incentives for perfect attendance and the ability to work at multiple Live Urgent Care sites.
• Employee of the Month recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED