Pet Resort Front Desk Receptionist

Morris Animal Inn • Montville, NJ

2d • Onsite

About The Position

Morris Animal Inn is a family-owned luxury pet resort providing lodging, grooming, training, and daycare services for dogs and cats. The Front Desk Receptionist joins the Guest Services team at the Montville location and supports clients and their pets throughout their visit. This full-time position works 35–40 hours per week on a rotating schedule, with shifts alternating between opening and closing. Weekday shifts may begin as early as 6:30 AM or end as late as 7:30 PM, and weekend shifts run from 7:30 AM to 4:30 PM. Weekend and holiday availability is required. Starting pay is $17.00 per hour, with higher pay based on experience; the listed salary range is $17–$18.50 per hour.

Requirements

• Prior work experience focused on engaging and assisting customers with a high degree of friendliness and professionalism.
• Basic computer proficiency and comfort learning new software systems.
• High attention to detail and the ability to thrive in a fast-paced, collaborative environment.
• Availability to work weekends and holiday periods.
• A genuine love of dogs, cats, and people.

Responsibilities

• Warmly welcome clients and their pets upon arrival.
• Answer phones, emails, and inquiries promptly and professionally.
• Schedule and confirm appointments.
• Promote services and answer client questions knowledgeably.
• Maintain accurate client and pet records.
• Process invoices and collect payments.
• Manage pet check-in and check-out, including completing required paperwork.
• Keep the front desk and lobby clean and organized.
• Collaborate with other departments to provide seamless pet care.

Benefits

• Generous employee discounts on services, including pet daycare.
• Employee Rewards & Recognition program.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Paid vacation.
• Weekly pay.
• Bi-weekly schedules provided two weeks in advance.
• Structured paths for growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed