Front Desk Receptionist

Comprehensive Youth Services•Mount Clemens, MI

50d

About The Position

Clinton Counseling Center, a program of Comprehensive Youth Services, Inc., is a nonprofit organization providing outpatient substance abuse and mental health counseling to adults, adolescents, and families. The Front Desk Receptionist provides administrative support to therapists, the Clinical Director, Program Director, Office Coordinator, and psychiatrists. The role includes welcoming and checking in clients, answering calls, scheduling appointments, responding to client concerns, maintaining records, assisting with billing and payments, and coordinating with staff to support timely communication and efficient operations. When the psychiatrist is present, the receptionist assists with scheduling and medication-monitoring-related concerns. The stated schedule is Monday through Thursday, 9:00 a.m. to 3:00 p.m., and one Friday per month, 9:00 a.m. to 3:00 p.m. Compensation is $15 per hour. Applicants must have a high school diploma or GED, effective communication skills, and proficiency with Microsoft Office and Google Drive. A background check is required. Previous customer service or administrative experience is preferred but not required.

Requirements

High school diploma or GED certificate.
Effective communication skills and the ability to work well with others.
Proficiency with computer software, including Microsoft Office and Google Drive.
Must complete a background check.
Must adhere to privacy and confidentiality regulations regarding client information, including 42 CFR and HIPAA.

Nice To Haves

Previous experience in a customer service or administrative role is preferred, but not required.

Responsibilities

Greet and welcome clients and visitors in a professional, friendly manner.
Maintain a positive and welcoming atmosphere at the front desk.
Answer, screen, and forward phone calls to appropriate staff members.
Schedule client appointments and efficiently manage the counseling center's appointment calendar.
Provide general information about the counseling center's services.
Collect and accurately update client information in the electronic record-keeping system.
Process payments, handle insurance forms, and maintain financial records related to client fees.
Assist therapists with administrative tasks, including organizing files and preparing documents.
Maintain cleanliness and tidiness of the front desk area and waiting rooms.
Support psychiatrists by entering pharmacies into the electronic system and maintaining prescription records.
Assist with scheduling and medication-monitoring concerns when the psychiatrist is present.
Coordinate with staff members to support efficient operations and timely communication.
Adhere to privacy and confidentiality regulations regarding client information, including 42 CFR and HIPAA.
Assist with billing, payment processing, and daily deposits.
Maintain client records, including filing and scanning documents.