Front Desk Receptionist

Griffith Law Group•Franklin, TN

10d•Onsite

About The Position

GriffithLaw is a growing personal injury law firm serving clients across Middle Tennessee. The Front Desk Receptionist is often the firm’s first point of contact and is responsible for providing a professional, warm, and compassionate experience to clients and visitors. The role calls for empathy, confidence, attention to detail, and the ability to balance caring communication with efficiency in a fast-paced office. The receptionist should be reliable, punctual, and comfortable handling sensitive or stressful conversations while protecting confidential information. This is a full-time, in-person position in Franklin, Tennessee. The schedule is an eight-hour shift, Monday through Thursday from 8:00 AM to 5:00 PM and Friday from 8:00 AM to 4:00 PM. Compensation is $24.00 per hour, listed as $50,000.00 per year.

Requirements

2+ years of experience in a client-facing role preferred but not required.
Excellent verbal and written communication skills.
Professional appearance and positive attitude.
Reliability and punctuality, with the ability to be in the office every day.
Ability to handle sensitive, emotional, or stressful conversations with empathy and composure.
Outstanding customer service skills and the ability to make clients feel welcome.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize in a fast-paced office.
Proficiency with Microsoft Office and general office technology.
Ability to reliably commute to or relocate to Franklin, TN before starting work.
Trustworthiness and discretion in protecting sensitive information and following privacy protocols.

Nice To Haves

Previous receptionist, administrative, customer service, or law firm experience is preferred but not required.

Responsibilities

Answer, screen, and direct incoming phone calls promptly and professionally.
Provide exceptional customer service to current and prospective clients.
Greet visitors warmly and professionally and notify staff when clients or guests arrive.
Offer refreshments and escort clients and visitors to conference rooms when appropriate.
Maintain a positive, professional reception area that reflects the firm's standards.
Receive, scan, fax, and distribute incoming documents.
Prepare and send outgoing mail and packages.
Assist attorneys and administrative staff with miscellaneous office projects.
Perform general clerical duties as assigned.
Keep the reception area and conference rooms clean, organized, and ready for clients throughout the day.
Maintain coffee and beverage stations.
Refill restroom supplies and empty trash.
Assist with light office upkeep to maintain a welcoming environment for clients and staff.