Front Desk/Receptionist

BODYROK Tampa•Tampa, FL

About The Position

The Studio Advisor provides customer service support to studio members and guests and supports instructors in creating a positive community environment. The role generates revenue by developing relationships with potential, new, and existing members to increase membership enrollments and package purchases. It also involves delivering the BODYROK Service Promise, contributing to a clean, friendly, well-maintained studio, and meeting team-member expectations such as punctuality and compliance with the dress code. The Studio Advisor assists members and guests in person and by email, maintains studio cleanliness and order, monitors incoming email, and ensures check-in procedures are followed. This is an hourly position with a base hourly rate and the potential to earn additional compensation for each completed sale through unlimited commissions.

Requirements

High school diploma or GED.
Excellent customer service skills.
Knowledge of sales practices and techniques.
Competitive drive to succeed in commission sales and a performance-based culture.
Independent, self-starter attitude and strong organizational skills.
Basic computer skills.
Strong oral and written communication skills.
Organized and detail-oriented.
Friendly, warm, compassionate, and welcoming personality; comfortable talking with new people.
Available to work at least two weekend days per month.
Ability to occasionally sit, walk, kneel, and reach with hands and arms.
Ability to lift and/or move up to 25 lbs.

Nice To Haves

1–2 years of customer service or sales experience.
1–2 years of MindBody software experience.

Responsibilities

Greet incoming members and guests, follow check-in procedures, and thank guests as they leave.
Generate new business through member promotions, referrals, inquiries, and outreach to existing and potential members by email.
Promote specials to current and future guests and attain personal sales revenue targets.
Reconcile and report incoming and outgoing transactions.
Tour potential members through the studio and introduce guests to its facility, equipment, services, and amenities.
Handle member service issues, including address changes, electronic funds setup or changes, and billing and payment questions.
Update the Supply Request Log and Maintenance Log as needed.
Promote and sell merchandise.
Keep the front desk and entryway clean, orderly, and free of clutter; perform general cleaning, including hourly bathroom and studio checks.
Maintain bathrooms, changing rooms, towels and laundry, and trash.
Follow up with enrolled members to ensure expectations are exceeded.
Provide a high level of customer service when communicating and interacting with guests.
Initiate tasks and perform duties without direction or micromanagement.