Front Desk Receptionist

Serenity Mental Health Centers•Lake Mary, FL

13d

About The Position

The Front Desk Receptionist is the first point of contact for visitors, welcoming them and helping ensure their experience is smooth and supportive. The role includes checking visitors in, answering calls, updating and verifying visitor information, assisting with forms, answering general questions, and maintaining a clean, calm, welcoming front area. The receptionist uses scheduling software and office technology and collaborates with the team wherever needed. The employer provides training in role-specific tasks and values dedication, a positive attitude, and the ability to connect with people. The schedule is three days per week, with 13-hour shifts. Employment is contingent on successfully completing a criminal background check and drug screening.

Requirements

At least one year of experience in a fast-paced, service-oriented role.
High school diploma or GED.
Ability to multitask and stay organized in a busy environment.
Comfort using digital tools such as email, scheduling systems, and databases.
A strong sense of privacy and confidentiality, or willingness to learn.
Calm energy, attention to detail, and a strong team spirit.
Successful criminal background check and drug screening upon hire.

Responsibilities

Greet visitors and guests warmly and professionally.
Update and verify visitor information during each interaction.
Assist visitors with forms and answer general questions.
Build rapport with visitors by remembering their names, stories, and preferences.
Maintain a clean, calm, and welcoming front area.
Use scheduling software and office technology efficiently.
Support the team with other tasks as needed.