Front Desk Receptionist

Cosmetic Physician Partners•Traverse City, MI

2d•Onsite

About The Position

Copper Aesthetics & Plastic Surgery is seeking a Front Desk Receptionist who helps create a welcoming, caring experience for patients and builds lasting relationships. The role is suited to someone with strong customer service skills, curiosity, initiative, and an interest in learning about the medical aesthetics industry alongside an experienced team. The position is full-time and onsite, with hours scheduled Monday and Wednesday from 8 a.m. to 5 p.m., Tuesday and Thursday from 8 a.m. to 6 p.m., and Friday from 8 a.m. to noon.

Requirements

Prior front desk, medical office, hospitality, retail, or strong customer-service experience is ideal; the employer is willing to train the right person.
Warm, dependable, organized, proactive, detail-oriented, and coachable, with strong follow-through.
Able to learn and use resources independently and comfortable multitasking.
Genuinely good with people and enthusiastic about aesthetics, skincare, beauty, or wellness.
Takes initiative and looks for ways to support patients and teammates without always needing direction.
Strong organizational and multitasking skills, with the ability to make decisions confidently in a busy environment.

Nice To Haves

Social media experience; the company notes there is substantial opportunity to create content.

Responsibilities

Welcome patients and manage check-in and check-out, process payments, and help patients feel comfortable and cared for.
Coordinate appointments, confirmations, reminders, phone calls, emails, and communication with providers.
Open and close the office, maintain an organized and welcoming environment, and identify needs throughout the day.
Support daily operations with patient records, reports, supplies, marketing materials, and other tasks.
Collaborate with the Copper team to provide an exceptional standard of service.