Front Desk Receptionist - High Plainz Strains of Garden City
About The Position
High Plainz Strains is hiring a full-time Front Desk Associate for its Garden City dispensary, serving customers from the Greeley area through retail and drive-thru service. This entry-level cannabis retail role organizes customer traffic and handles a core compliance responsibility: identifying and checking in customers according to required procedures. The position is generally scheduled for 35 hours per week and is on-site. The store operates seven days a week, so the schedule may include opening and morning shifts, weekends, and holidays. Base pay is $15.16 per hour plus a portion of tips generated by budtenders working during the employee’s shift; tips vary and are not guaranteed. The Front Desk employee connects customers arriving at the store with the retail team. The role involves customer check-in, ID verification, phone calls, basic questions, online orders, customer-flow coordination, communication with budtenders and store leadership, and support for the sales floor. Employees are expected to follow Colorado cannabis regulations and company procedures consistently, maintain organized customer areas, and involve a supervisor when appropriate. The store can be busy, with lobby, online-order, drive-thru, and phone activity happening at the same time. Slower periods may be used for organizing, cleaning, learning products, handling online orders, and other appropriate retail tasks. Previous cannabis experience and product knowledge are helpful but not required; training is available. Relevant experience may include retail, restaurants, hospitality, reception, grocery, banking, convenience stores, customer service, or similar work. Applicants must be at least 21 years old. Employees must have an active Colorado Marijuana Enforcement Division (MED) Employee License before beginning regulated cannabis work. Having a license when applying is helpful but not required; employees are responsible for obtaining, maintaining, and paying for the required license. Full-time employees can access medical, dental, vision, and supplemental insurance coverage, the Colorado SecureSavings retirement program, paid sick leave, and PTO/vacation beginning after six months. PTO increases with tenure, up to four weeks per year after five years. The company also offers performance and wage reviews, opportunities to learn additional retail responsibilities, and participation in its customer loyalty program. Employees who demonstrate proficiency, reliability, and good judgment may have opportunities to learn additional responsibilities or pursue other positions as openings become available; advancement is not guaranteed.
Requirements
- Must be at least 21 years old.
- Must have an active Colorado Marijuana Enforcement Division (MED) Employee License before beginning regulated cannabis work; employees are responsible for obtaining, maintaining, and paying for the license.
- Communicate clearly and enjoy working with customers.
- Notice details and follow procedures consistently, including ID verification.
- Organize several tasks at once and remain composed during busy periods.
- Deal professionally with upset or impatient customers.
- Be comfortable using computers and learning retail systems.
- Work effectively with coworkers of different personalities and take feedback well.
- Recognize when a matter needs a supervisor's attention and do the job correctly without taking shortcuts.
- Be comfortable working in a cannabis retail environment and take the responsibilities of a regulated business seriously.
Nice To Haves
- Previous dispensary or cannabis experience.
- Cannabis product knowledge.
- Experience in retail, restaurants, hospitality, reception, grocery, banking, convenience stores, customer service, or similar work.
- Already holding an active MED license when applying.
Responsibilities
- Greet and check in customers.
- Verify customer identification and follow required entry procedures consistently.
- Help manage customer flow into the dispensary.
- Answer incoming phone calls and basic questions about the store and products.
- Assist with online orders and check them for accuracy and completeness.
- Help coordinate in-store and drive-thru customer traffic.
- Communicate with budtenders and store leadership.
- Learn products and basic cannabis product categories.
- Support the sales floor during busy periods.
- Keep the Front Desk, lobby, and customer areas clean and organized.
- Follow Colorado cannabis regulations and company procedures.
- Recognize problems or unusual situations and involve a supervisor when appropriate.
- Use slower periods to organize, clean, learn products, handle online orders, and assist with appropriate retail responsibilities.
Benefits
- Medical insurance through Kaiser Permanente.
- Dental insurance through Delta Dental.
- Vision coverage through VSP.
- Supplemental accident, illness, and gap coverage through Transamerica.
- Colorado SecureSavings retirement program.
- Paid sick leave.
- PTO/vacation beginning after six months of employment, increasing with tenure up to four weeks per year after five years.
- Performance and wage reviews.
- Opportunities to learn additional retail responsibilities.
- Participation in the customer loyalty program, including 10% back in loyalty rewards on eligible purchases, subject to program terms and applicable law.
- A portion of tips generated by budtenders working during the employee's shift; tips vary and are not guaranteed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
