Support Staff: Front Desk Receptionist

Get Well Urgent Care Corporation•Westland, MI

110d

About The Position

The Front Desk Receptionist supports daily clinic operations in a fast-paced urgent care environment. The role greets patients, handles registration and check-in/check-out, answers telephone calls, collects payments, and helps maintain an efficient front-office workflow. The receptionist is expected to provide professional, compassionate, and timely service while supporting an excellent patient experience. The position requires flexible availability throughout employment, including afternoons, evenings, weekends, and shifts determined by the clinic location; some clinics may operate until midnight. Part-time employees must be available for at least three shifts per week. This position is not contingent or on an as-needed basis.

Requirements

High school diploma or equivalent.
Strong customer service, communication, multitasking, and organizational skills.
Ability to maintain accuracy and professionalism in a fast-paced environment.
Basic computer and data-entry skills.
Ability to maintain patient confidentiality and handle sensitive information appropriately.
Flexible availability throughout employment, including afternoons, evenings, weekends, and shifts based on the clinic location; some clinics may operate until midnight.

Nice To Haves

Previous medical office, urgent care, healthcare, customer service, or receptionist experience.
Familiarity with medical terminology, insurance verification, and EMR systems.

Responsibilities

Greet patients professionally and assist with check-in and check-out.
Register patients and verify demographics, identification, insurance information, consent forms, and required documentation.
Verify insurance eligibility and collect copays, deductibles, outstanding balances, and self-pay payments according to clinic procedures.
Answer general patient questions professionally while protecting confidential information.
Enter and update patient information in the EMR system.
Scan, upload, and organize identification cards, insurance cards, forms, and other required documents.
Schedule or assist with follow-up appointments and referrals when directed.
Follow HIPAA, OSHA, privacy, infection-control, and clinic safety requirements.
Maintain an organized, clean, and professional front desk, lobby, and waiting area.
Complete front-desk logs, cash reconciliation, paperwork, scanning, filing, and other assigned administrative duties.
Assist with clinic opening and closing responsibilities.
Support high-volume clinic operations and assist coworkers as needed.
Communicate professionally and effectively with patients, providers, leadership, coworkers, insurance representatives, and outside organizations.