Front Desk Receptionist

Elite DNA Behavioral Health•Sarasota, FL

26d•Onsite

About The Position

Elite DNA Behavioral Health is a rapidly expanding provider of behavioral and mental health services in Florida, dedicated to offering high-quality, accessible care and fostering a supportive professional environment. The company pioneers a care coordination approach, matching patients with ideal services and providers before direct care. Elite DNA offers a comprehensive range of therapy services, from psychotherapy and psychiatry to specialized programs like psychosocial rehabilitation, EMDR, and group therapy. The company's operations are guided by integrity and compassion for both patients and employees, aiming to help communities live better lives. Elite DNA Behavioral Health is seeking a full-time Front Desk Receptionist for its Sarasota office.

Requirements

Friendly personality with the desire to work with the public.
Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
Ability to handle multi-functions.
Ability to work in a fast-paced office environment.
Ability to push, pull, lift, move, and/or carry up to 15 lbs.
Ability to perform focused work with close attention to detail.
Ability to operate office equipment, including computers, copiers, fax machines, phones.
Ability to type at least 35 wpm.
Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
Ability to relate to patients, through familiarity with medical terminology and triage procedure.
Ability to relate to the public regardless of ethnic, religious, and economic status.
Ability to communicate with people and understand their problems.
Must believe in health care with dignity for all.
High school graduate/GED.
Formal training from a vocational school in lieu of the above.
One year of medical experience from a similar setting.
Knowledge of computers and Microsoft office.
Understanding of community-based organizations.

Nice To Haves

Bilingual Preferred: Fluent in Spanish.

Responsibilities

Oversee the daily operations of the front desk.
Greet incoming patients and visitors.
Relay incoming telephone calls.
Perform various clerical duties in a professional manner.
Welcome patients personally or by telephone, explaining services, payment categories, and billing procedures.
Schedule appointments and direct walk-in patients and emergencies.
Answer all incoming calls and route them to the appropriate staff.
Register patients according to protocols and collect all necessary documentation.
Generate and ensure completion of required patient documents.
Review and verify patient insurance coverage and compute patient charges.
Collect deposits, co-pays, and deductibles prior to patient appointments.
Inform patients of outstanding balances, collect payments, and issue receipts.
Collaborate with Provider and Medical Assistant staff to ensure smooth patient flow and minimize waiting times.
Call and remind patients of their appointments.
Follow up on 'no show' patients daily.
Communicate patient problems or complaints to the clinic manager.
Refer patients who did not keep their appointments to the clinic manager for follow-up.
Promote and believe in Elite DNA's mission statement.