Front Desk Receptionist

Tennessee Urology Associates•Powell, TN

About The Position

The Front Desk Receptionist provides superb customer service to patients and staff and supports the office independently and with minimal supervision. The position creates a positive, professional first impression and demonstrates a caring attitude toward patients. The employee is expected to travel to other sites within a reasonable geographic region as necessary. Duties and responsibilities may change at any time, with or without notice.

Requirements

High school diploma or GED.
At least two years of front office experience, preferably in a medical setting.
One to two years of customer service experience.
Excellent customer service skills.
Attention to detail and willingness to learn.
Proficient knowledge of medical terminology, ICD-9, and CPT-4 codes.
Strong verbal and written communication skills.
Proficiency with computer software and databases.
Comfort working in a fast-paced environment.
Comfort asking patients probing questions.
A caring, compassionate, and patient attitude.
Ability to multitask and proactively solve problems.
Ability to travel to other sites as necessary.

Responsibilities

Create a positive and professional first impression of the practice and demonstrate a caring attitude toward patients.
Schedule appointments and assist with scheduling additional testing as directed by the physician.
Ensure required patient paperwork is compiled for each day’s appointments.
Collect co-pays and past balances at check-in and enter payments into the day’s batch in Practice Management.
Review patient demographic and clinical information for completeness and accuracy, then enter required information into Practice Management and the EHR.
Scan patients’ driver’s licenses and both sides of insurance cards into Ntierprise.
Obtain required referrals, scan them into the EMR, and link them to the day’s appointment within Practice Management.
Reconcile payment batches at the end of each day and submit them to the Site Manager.
Schedule follow-up procedures and coordinate local ASC cases.
Assist patients with completing the Phreesia registration system.
Travel to other sites within a reasonable geographic region as necessary.
Maintain HIPAA compliance.