Front Desk Receptionist

Michigan Orthopaedic Surgeons PLLC•West Bloomfield, MI

21d

About The Position

The Front Desk Receptionist provides patient-facing reception and administrative support for an orthopaedic practice. The role performs patient check-ins and check-outs, provides status updates, answers phones, collects payments, maintains patient information in the electronic medical record, and schedules return appointments. The receptionist is expected to deliver a high standard of customer service, maintain a positive demeanor, comply with applicable laws and regulations, and protect patient confidentiality.

Requirements

High school diploma or GED.
Two years of customer service experience.
Maintain patient confidentiality and comply with applicable laws and regulations.

Nice To Haves

One year of experience in a medical setting.

Responsibilities

Provide customer service while checking in patients, giving status updates, and answering phones.
Interview patients or their representatives to obtain and record demographic, emergency-contact, attending-physician, and payment-responsibility information.
Verify, update, and scan information for new and returning patients.
Track patient information in the Electronic Medical Record, collect co-pays, and ensure forms are completed.
Complete patient check-out, collect outstanding balances, provide correspondence from practices, and schedule return appointments.
Enter patient admitting information into the computer and collect co-pays or account payments.
Maintain a positive demeanor with patients, peers, supervisors, and physicians, including when receiving feedback or direction.
Stay informed about and comply with state and federal laws, including HIPAA, OSHA, and FLSA.
Maintain strict confidentiality.
Perform other duties as assigned.