Front Desk Receptionist
About The Position
The Front Desk Receptionist implements and enforces the Boys & Girls Club Front Desk policies and procedures and performs data entry. The role helps maintain a clean, organized, positive, fun, safe, and welcoming entryway for parents, families, donors, and other visitors, while upholding Club values of teamwork, impact, excellence, and good character. The receptionist greets and directs visitors and telephone callers, supports youth and families at the front desk, verifies authorized youth pickups, records attendance and payments, and maintains membership information in the Club’s software and paper files. The position also performs clerical duties and participates in staff and team meetings and performance planning. This is a part-time, non-exempt position in Yankton, South Dakota. Work availability is required Monday through Friday during school-year hours of 3:00 p.m.–7:00 p.m. and summer hours of 7:15 a.m.–6:15 p.m., as well as at Club special events when assigned. The position is safety-sensitive and requires the ability to observe, interact, and communicate with youth, staff, volunteers, parents, and others to support safety and provide guidance.
Requirements
- High school diploma or equivalent.
- High level of organizational skills.
- Friendly and personable, with the ability to communicate well in person and by telephone.
- Ability to multitask and work in a fast-paced environment.
- Ability to work Monday through Friday during school-year hours of 3:00 p.m.–7:00 p.m. and summer hours of 7:15 a.m.–6:15 p.m., and at assigned Club special events.
- Mental and physical capacity to observe, interact, and communicate with youth, staff, volunteers, parents, and others to help ensure safety and provide guidance.
- Ability to stand or sit for long periods throughout a shift.
- Ability to operate general office equipment, including a PC, telephone, and copier.
- This position is safety-sensitive.
Nice To Haves
- Customer service experience.
Responsibilities
- Follow and implement all Front Desk policies and procedures.
- Promptly notify the supervisor when parents, youth, donors, or visitors are upset or need follow-up.
- Keep the front desk organized, current, fun, safe, and welcoming.
- Greet and direct visitors and telephone callers, and provide information about programs as appropriate.
- Verify that people picking up youth are on the authorized pickup list and prevent unauthorized people from picking up youth.
- Distribute documentation and reports to parents or guardians.
- Record money received in the receipt book and reconcile daily funds with receipts written.
- Track member participation in programs and spaces throughout the Club.
- Enter membership information in the Club’s member software system as applicable.
- Update member data in tracking software and paper membership files.
- Send birthday cards, make recognition calls, and identify ways to recognize youth through the front desk.
- Greet youth by name and say hello and goodbye.
- Accurately record facility attendance and ensure all members are scanned in and accounted for daily.
- Teach manners, life skills, and other opportunities to youth at the front desk and as they enter the Club.
- Perform assigned clerical tasks, including preparing membership cards, checking voicemail, filing, typing and scanning reports, and helping with bulk mailings, printing, labeling, and monthly birthday postcard mailings.
- Attend all monthly all-staff meetings, biweekly one-on-one meetings, and biweekly team meetings.
- Assist the supervisor in setting performance plan goals and accomplishing them by the end of each trimester.
- Provide the supervisor with feedback on daily operations and possible front desk process improvements.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
