Front Desk/Receptionist

BODYROK Tampa • Tampa, FL

6d

About The Position

The Studio Advisor provides customer service to studio members and guests and supports instructors in creating a positive community environment. The role generates revenue by building relationships with potential, new, and existing members to increase membership enrollment and package purchases. It is an hourly position with a base hourly rate and the opportunity to earn unlimited commissions for completed sales.

The position helps maintain a clean, friendly, and well-maintained studio; follows the BODYROK Service Promise and team member standards; assists members and guests in person and by email; and completes operational tasks such as maintaining studio areas and monitoring incoming communications. The role requires initiative and the ability to work without close direction.

Requirements

• High school diploma or GED.
• Competitive drive to succeed in commission sales and a performance-based culture.
• Excellent customer service skills.
• Knowledge of sales practices and techniques.
• Independent, self-starting approach and strong organizational skills.
• Basic computer skills.
• Strong oral and written communication skills.
• Organized and detail-oriented.
• Friendly, warm, compassionate, and welcoming personality; comfortable meeting and talking with new people.
• Availability to work at least two weekend days per month.
• Availability to work holidays.
• Ability to occasionally sit, walk, kneel, and reach with hands and arms.
• Ability to lift and/or move up to 25 lbs.
• Comfort interacting with people and making them feel welcome in a loud studio environment with regularly moving mechanical parts.

Nice To Haves

• 1–2 years of customer service or sales experience.
• 1–2 years of MindBody software experience.

Responsibilities

• Greet incoming members and guests, follow check-in procedures, and thank guests as they leave.
• Create new business through member promotions, referrals, and inquiries.
• Promote specials to current and prospective guests and contact members and prospects by email about sales opportunities.
• Reconcile and report incoming and outgoing transactions.
• Meet personal sales revenue targets and sell merchandise.
• Tour prospective members through the studio and introduce them to its facilities, equipment, services, and amenities.
• Handle member service issues, including address changes, electronic funds setup or changes, and billing and payment questions.
• Update the Supply Request Log and Maintenance Log as appropriate.
• Keep the front desk, entryway, and studio clean, orderly, and clutter-free; maintain bathrooms, changing rooms, towels, laundry, and trash.
• Perform general cleaning duties, including hourly bathroom and studio checks.
• Monitor incoming emails and ensure proper check-in procedures are followed.
• Follow up with enrolled members to ensure expectations are being exceeded.
• Provide a high level of customer service in interactions and communications with guests.
• Arrive on time, comply with the dress code, and initiate tasks without direction or micromanagement.

Benefits

• 401(k) matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training and development
• Base hourly rate plus the opportunity to earn unlimited commissions for completed sales

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED