Front Desk Receptionist

Chesapeake Urology•Upper Marlboro, MD

27d•$20 - $22•Hybrid

About The Position

The Front Desk Receptionist provides superb customer service to patients & staff and support for the office, independently and with minimal supervision. The role is responsible for creating a positive and professional first impression of the practice and showing patients a “we care” attitude. This position requires the ability to schedule appointments, collect co-pays, enter patient information into Practice Management and EHR systems, scan necessary documents, and reconcile payment batches. The receptionist will also assist patients with registration systems and coordinate follow-up procedures and local ASC cases. Travel to other sites within a reasonable geographic region is expected.

Requirements

Minimum High School Diploma or GED required.
Minimum of two (2) years of front office experience, preferably in a medical setting.
1 - 2 years of customer service experience.
Excellent customer service skills.
Attention to detail and willingness to learn.
Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes.
Strong communication skills, both verbal & written.
Proficient computer software and database skills.
Comfortable working in a fast-paced environment.
Very comfortable asking probing questions to patients.
Must demonstrate a caring, compassionate, and patient attitude.
Maintain HIPAA compliance.
Multitasking and proactive problem-solving skills.
Ability to type 40 Words Per Minute.
Ability to travel to other sites as necessary.

Responsibilities

Create a positive and professional first impression of the practice and show patients a “we care” attitude.
Schedule appointments and assist with scheduling any additional testing directed by the physician.
Ensure all required patient paperwork is compiled for that day’s appointments.
Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
Review for completeness and accuracy and then enter required patient demographics and clinical information into Practice Management and EHR.
Scan the patient’s driver’s license and insurance card(s) front and back into Ntierprise.
Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management.
Reconcile payment batches at the end of every day and turn them in to the Site Manager.
Schedule follow-up procedures and coordinate any local ASC cases.
Assist patients with the completion of the Phreesia registration system.
Travel to other sites within a reasonable geographic region as necessary.