Front Desk Receptionist

University Orthopedics•East Providence, RI

22h

About The Position

The Front Desk Receptionist contributes to patients’ successful interactions with the office by providing check-in, check-out, scheduling, administrative, and customer service support. This is a full-time position working 40 hours per week, with competitive compensation and generous benefits. The schedule may fall on any shift between 7:00 a.m. and 7:00 p.m., depending on department and patient volume. Travel to all sites may be necessary.

Requirements

High school diploma or equivalent.
Excellent communication and interpersonal skills.
Excellent customer service skills.
Knowledge of MS Office and EMR systems or practice management systems.
Knowledge of insurance eligibility and verification.
Motivated individual with a team-oriented approach.
Ability to travel to all sites if or when necessary.

Nice To Haves

At least 1 year of medical receptionist or administration experience is preferred.

Responsibilities

Locate and process referrals at the time of the visit.
Complete patient check-in and check-out for an assigned office location and pod.
Schedule follow-up appointments at UOI locations and offices.
Facilitate scheduling for external referrals.
Check in arriving patients, register walk-in patients, identify existing patients, update demographic information, and obtain necessary signatures.
Collect co-pays, patient account balances, and collection balances.
Answer front desk telephones and direct calls as appropriate.
Print schedules and superbills for next-day provider visits.
Batch out at the end of the shift and verify co-pays against cash collected.
Sort incoming mail and packages and direct them to the appropriate source; distribute incoming faxes and monitor clinical inboxes.
Obtain verification of DME benefits.
Demonstrate expected customer service behaviors and promote service excellence for patients, visitors, coworkers, and physicians.
Maintain a professional appearance and work environment.
Perform additional duties assigned by the Manager to meet department needs.