Front Desk Receptionist

Serenity Mental Health Centers•Gilbert, AZ

13d

About The Position

The Front Desk Receptionist is the first point of contact for visitors and guests, providing a warm and professional welcome. The role supports smooth front-desk operations by checking people in, answering calls, updating visitor information, assisting with forms, and responding to general questions. The receptionist helps create a calm, welcoming environment and builds rapport with visitors while maintaining privacy and confidentiality. The position includes a consistent schedule of three days per week, with 13-hour shifts. Industry-specific experience is not required; training is provided.

Requirements

At least 1 year of experience in fast-paced, service-oriented roles.
High school diploma or GED.
Calm energy, attention to detail, and a strong team spirit.
Ability to multitask and stay organized in a busy environment.
Comfort using digital tools such as email, scheduling systems, and databases.
A strong sense of privacy and confidentiality, or willingness to learn.
Successful criminal background check and drug screening upon hire.

Responsibilities

Greet visitors and guests warmly and professionally.
Update and verify visitor information during every interaction.
Assist visitors with forms and answer general questions.
Build rapport with visitors by remembering their names, stories, and preferences.
Maintain a clean, calm, and welcoming front area.
Use scheduling software and office technology efficiently.
Answer calls and help keep front-desk operations running smoothly.
Support the team wherever needed.