Front Desk Receptionist

CloseKnit • College Park, MD

4d

About The Position

The Front Desk Receptionist is the first point of contact for patients and visitors, providing customer service and support to create a welcoming and efficient experience. The role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. The schedule is Monday through Friday, 8:00 AM to 4:30 PM.

Requirements

• High school diploma or equivalent.
• Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
• Strong communication and interpersonal skills, including the ability to interact effectively with diverse populations.
• Proficiency with office equipment such as computers, phones, and printers.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively.

Nice To Haves

• Additional education or certification in healthcare administration or a related field.
• Experience with electronic health record (EHR) systems.
• Familiarity with medical terminology and healthcare practices.
• Experience with appointment scheduling software and insurance verification processes.

Responsibilities

• Greet patients and visitors warmly and provide a friendly, professional first impression.
• Assist patients with check-in and check-out, collecting and processing necessary information accurately.
• Book, reschedule, and confirm patient appointments.
• Coordinate with clinical staff to support efficient patient flow and minimize wait times.
• Answer incoming calls promptly and professionally, address inquiries, provide information, and direct calls to appropriate staff.
• Communicate clearly with patients, healthcare providers, and staff to facilitate smooth operations.
• Perform administrative tasks, including data entry, maintaining patient records, and managing correspondence.
• Assist with billing and insurance verification as necessary, ensuring information is captured accurately.
• Keep the front desk and waiting area clean and organized.
• Order and manage office supplies in collaboration with the office manager.
• Comply with HIPAA regulations and maintain patient confidentiality, handling sensitive information discreetly and professionally.
• Address patient concerns and inquiries empathetically and professionally, escalating issues to management when necessary.
• Collaborate with team members to resolve scheduling conflicts and improve patient experiences.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED