Front Desk Receptionist

Wettermark Keith•Birmingham, AL

5d•Onsite

About The Position

Wettermark Keith, a rapidly growing national personal injury firm, is seeking an experienced, highly professional, and personable Front Desk Receptionist to serve as the first point of contact for the firm. The role is responsible for creating a positive first impression for clients, visitors, attorneys, and staff while providing exceptional customer service and maintaining a professional, welcoming, and organized front office. The receptionist handles incoming visitors and calls, including calls managed through a multi-line telephone system, and provides general administrative and clerical support. The position requires strong communication and organizational skills, discretion with confidential information, and the ability to remain composed and efficient in a fast-paced professional law firm environment. This is a full-time, in-person position in the Birmingham office. Compensation is a competitive hourly salary commensurate with experience, with benefits.

Requirements

Previous experience as a receptionist, front desk coordinator, or administrative professional in a professional office environment.
Experience operating and managing a multi-line telephone system.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Professional appearance, demeanor, and telephone etiquette.
Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
Strong organizational skills and attention to detail.
Ability to exercise discretion and maintain confidentiality.
Proficiency in Microsoft Office and general office technology.
Reliable and punctual, with the ability to work independently and as part of a team.

Responsibilities

Serve as the first point of contact for incoming visitors, clients, and guests, providing a professional and welcoming experience.
Answer, screen, and direct incoming calls using a multi-line telephone system.
Manage multiple incoming calls simultaneously and route them promptly and appropriately.
Take accurate messages and deliver them to the appropriate individuals in a timely manner.
Greet and assist arriving clients and visitors and notify the appropriate attorney or staff member.
Maintain a professional and organized reception area.
Assist with scheduling conference rooms and coordinating visitor appointments as needed.
Receive incoming mail and deliveries.
Provide general administrative and clerical support to office personnel as needed.
Maintain confidentiality when handling client information and other sensitive firm matters.
Demonstrate professionalism, dependability, and a positive attitude in all interactions.