Front Desk Receptionist

Retina Consultants Of Carolina PA • Spartanburg, SC

2d

About The Position

The Front Desk Receptionist supports patient-facing administrative operations, primarily at the Spartanburg office, with occasional travel to other office locations. The role requires learning processes and workflows quickly, exercising independent judgment, and helping ensure patient satisfaction and high-quality care. The position reports directly to the Front Office Manager.

Responsibilities include welcoming and registering patients; verifying insurance; obtaining signed consents; managing patient payments and receipts; answering phones and scheduling appointments; maintaining physician schedules and scheduling queues when assigned; and coordinating with patients and staff. The receptionist must maintain patient confidentiality and follow office policies and procedures.

Requirements

• Requires accuracy, thoroughness, and an understanding of office policies.
• Ability to work both independently and collaboratively.
• Skills operating computers, EMR software, word processing software, and copier machines.
• Ability to multitask and work at a fast pace.
• Ability to communicate professionally with patients and staff verbally, by telephone, and through email.
• Must be able to sit at a computer for long periods and view and type computer data.
• Must be able to stand, reach, bend, and squat if necessary.
• Up to 5–10% travel per month within the upstate as coverage needs arise.

Nice To Haves

• Experience scheduling for multiple physicians.
• Insurance verification experience.
• Medical records experience is a plus.

Responsibilities

• Greet patients promptly and professionally.
• Register patients by gathering, verifying, and entering demographic and insurance information.
• Conduct insurance verifications and obtain signed consents.
• Educate patients about and collect copays, deductibles, coinsurance, and patient balances.
• Prepare the day sheet, issue receipts, and balance the cash drawer each day.
• Handle telephone receptionist responsibilities as needed.
• Assist other front desk staff as needed.
• Respond to routine requests for information.
• Maintain patient confidentiality and communicate procedural changes and concerns to management.
• Participate in professional development to stay current on insurance coverage and regulations.
• Cooperate and communicate with staff members and physicians about patient matters.
• Contact patients who miss appointments to reschedule.
• Oversee an assigned physician's schedule, if applicable, and manage the assigned physician scheduling queue.

Benefits

• Health insurance
• Short- and long-term disability insurance
• Life insurance
• 401(k) plan
• Long-term care insurance
• Educational benefits
• Uniform stipends
• Paid holidays
• Paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed