Front Desk Receptionist - FSSC

FRANCONIA-SPRINGFIELD SURGERY•Alexandria, VA

34d•$17 - $29

About The Position

The Front Desk Receptionist is responsible for managing the admission process for patients, ensuring accuracy of patient information, and handling various administrative tasks within the FSSC (Facility Support Services Center). This role involves direct patient interaction, communication with clinical staff, financial reconciliation, and telephone system management.

Requirements

Minimum one (1) year receptionist/admissions experience in an ambulatory surgery facility, acute-care hospital, or doctor’s office.
High school graduate or equivalent.
Comprehension of medical terminology.
Strong computer skills, experience with EMR software.
Excellent communication skills.
Ability to prioritize and complete tasks in a timely manner.
Ability to perform multiple tasks simultaneously.
Must be able to work under pressure and handle a high volume of phone calls.

Nice To Haves

Prior Scheduling knowledge and experience is highly desired.

Responsibilities

Performs admission process for patients.
Verifies the accuracy and completeness of patient clinical, demographic and insurance information, enters corrected patient information into the medical software system at the time of admission.
Communicates patient and/or surgeon delays to the Pre-Operative Area Charge Nurse/Manager.
Updates the Billing Schedule for cancellations and/or add on cases.
Informs appropriate personnel of any cancelled and/or altered procedures.
Records and reconciles daily all monies collected at the front desk, secures and reconciles the change drawer.
General management of the telephone system. Deactivating after hours answering service/night ring; activating after hours answering service/night ring; and, ensuring the after hours/emergency message is correct and activates.
Retrieves and forwards general mailbox messages to the appropriate personnel.
Cross-trains in other areas of Business Office, including medical records, chart preparation and insurance verification.