Front Desk Receptionist

Serenity Mental Health Centers•Orlando, FL

About The Position

The Front Desk Receptionist is the first point of contact for visitors and guests, helping ensure they feel welcome, heard, and supported. The role includes checking people in, answering calls, updating visitor information, assisting with forms, answering general questions, maintaining a calm and welcoming front area, and using scheduling software and office technology. The receptionist also supports the team wherever needed. The position offers a consistent schedule of three days per week, with 13-hour shifts. Candidates should bring a positive attitude, strong interpersonal skills, attention to detail, organization, and a commitment to privacy and confidentiality. One or more years of experience in a fast-paced, service-oriented role and a high school diploma or GED are required. A successful criminal background check and drug screening are required upon hire.

Requirements

At least 1 year of experience in a fast-paced, service-oriented role.
High school diploma or GED.
Calm energy, attention to detail, and a strong team spirit.
Ability to multitask and stay organized in a busy environment.
Comfort using digital tools such as email, scheduling systems, and databases.
A strong sense of privacy and confidentiality, or willingness to learn.
Successful criminal background check and drug screening upon hire.

Responsibilities

Greet visitors and guests warmly and professionally.
Update and verify visitor information during every interaction.
Assist visitors with forms and answer general questions.
Build rapport with visitors by remembering their names, stories, and preferences.
Maintain a clean, calm, and welcoming front area.
Use scheduling software and office technology efficiently.
Help out wherever needed as part of a collaborative team.