Front Desk Receptionist

Hampton Golf - Deerwood Country Club (Hampton Golf Inc.)•Jacksonville, FL

About The Position

Deerwood Country Club is seeking a friendly, polished, and highly organized Front Desk Receptionist to provide exceptional service and create a welcoming experience for members and guests. As a first point of contact, the receptionist sets the tone for each visit by greeting people, handling questions and requests, answering phones, and maintaining a professional, welcoming front desk. The position also provides administrative and organizational support across the organization, including support for Club leadership and departments, member communications, event promotion, and front-desk coordination. The role includes greeting and directing visitors, managing phone calls and dining reservations, maintaining the reception area, handling mail and deliveries, ordering and tracking office supplies, updating calendars, scheduling meetings, and performing other clerical duties. Work takes place both indoors and outdoors. Physical duties may include moderate work, lifting up to 20 pounds frequently, and activities such as bending, kneeling, crouching, climbing, reaching, standing, pushing, lifting, grasping, and sitting for sustained periods. Ladder and other work-at-height restrictions and safety procedures apply.

Requirements

Proven work experience as a Receptionist, Front Office Representative, or in a similar role.
Proficiency in Microsoft Office Suite.
Hands-on experience with office equipment such as fax machines and printers.
Professional attitude and appearance.
Solid written and verbal communication skills.
Ability to be resourceful and proactive when issues arise.
Excellent organizational skills.
Multitasking and time-management skills, with the ability to prioritize tasks.
Customer-service attitude.
High school degree.
Ability to perform moderate physical work and frequently lift up to 20 pounds.
Ability to perform physical activities including bending, kneeling, crouching, climbing, reaching, standing, pushing, lifting, and grasping, and to sit for a sustained amount of time.

Nice To Haves

Additional certification in Office Management.

Responsibilities

Represent the first point of contact and respond to or direct people accordingly.
Greet and welcome guests when they arrive.
Direct visitors to the appropriate person and office.
Answer, screen, and forward incoming phone calls.
Book dining reservations in the appropriate reservation system.
Keep the reception area tidy and presentable, with necessary stationery and materials available.
Provide basic, accurate information in person, by phone, and by email.
Receive, sort, and distribute daily mail and deliveries.
Maintain office security by following safety procedures and controlling access through the reception desk.
Order office supplies and maintain an inventory of stock.
Update calendars and schedule meetings.
Perform clerical receptionist duties to support the administration office.
Assist with communication with residents.
Complete additional responsibilities as assigned by management.