Front Desk Receptionist

Primary Healthcare Centers•Trenton, GA

11d•$15 - $16

About The Position

The Front Desk Receptionist meets and greets patients and visitors, schedules appointments, collects payments, handles telephone messages, and maintains the appearance of the front office and waiting room while providing courteous customer service. The role includes running and balancing a daily day sheet, preparing cash deposits, confirming insurance and demographic information, and maintaining patient records in the electronic medical record (EMR). The receptionist also helps uninsured patients access the medicine assistance program and supports related application and medication pickup processes. The receptionist is part of the Front Office Team and rotates through evening and other clinics on a regular basis. The role includes cross-training in other Front Office positions and achieving competency in those positions, performing them on a rotation basis, and providing coverage during absences. The position may have remote work requirements and is subject to current CMS vaccine mandates.

Requirements

High school diploma required.
Strong mathematical skills required.
Ability to read, analyze, and interpret general business periodicals, professional journals, and government regulations.
Ability to write reports and business correspondence and effectively present information and respond to questions from the general public.
Ability to define problems, establish facts, and draw valid conclusions.
Valid driver’s license.
Ability to operate a computer, type 40 words per minute, and understand and use various software programs.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to meet the stated physical demands, including occasional lifting and/or moving of up to 10 pounds.

Nice To Haves

Additional college or business training preferred.

Responsibilities

Greet and acknowledge patients, visitors, and telephone callers in a warm, friendly, efficient, and client-centered manner.
Maintain a positive first impression of the centers, their services, staff, and facilities.
Keep the front office, waiting room, and reception area neat, orderly, and clean.
Route telephone calls to the appropriate person or department.
Obtain patient information, including registration, history, and survey information.
Collect payments at the time of service and/or for prior balances.
Interview prospective sliding-scale patients and secure and file related documentation.
Run daily reports, balance the day sheet, and prepare daily cash deposits.
Confirm insurance and demographic information; create or update patient computer files and mark patients as arrived in the EMR after check-in.
Ensure patients are called in order; advise patients of unavoidable delays and offer to reschedule when appropriate.
Handle minor patient billing questions.
Schedule and reschedule appointments according to established policies and procedures; inform patients of the narcotic prescription policy and advise sliding-scale patients when information needs updating.
Participate in required organizational, OSHA, and Emergency Preparedness training; adhere to HIPAA rules and regulations.
Help providers meet meaningful-use criteria and support a Patient-Centered Medical Home environment.
Provide medicine assistance applications and help patients understand how to complete them; gather completed applications, route them to providers for signature, scan completed applications into the EMR, and notify patients when applications are ready for pickup.
Open, gather, and document medication shipments; create encounters and contact patients for pickup; securely store medication until pickup; obtain patient signatures for medications, scan pickup sheets into the patient file, and document and close pickup encounters.
Cross-train in other Front Office positions, perform those duties on a rotation basis, and fill in for absences.
Perform other duties and responsibilities as assigned.