Front Desk Receptionist

Serenity Mental Health Centers•Jacksonville, FL

About The Position

The Front Desk Receptionist is the first point of contact for visitors and guests, helping ensure they feel welcome, heard, and supported. The role involves checking people in, answering calls, verifying visitor information, assisting with forms, and responding to general questions. The receptionist also maintains a clean, calm, and welcoming front area, uses scheduling software and office technology, and supports the team wherever needed. The position has a consistent schedule of three days per week, with 13-hour shifts. Candidates must successfully complete a criminal background check and drug screening upon hire.

Requirements

  • At least 1 year of experience in fast-paced, service-oriented roles.
  • High school diploma or GED.
  • Calm energy, attention to detail, and a strong team spirit.
  • Ability to multitask and stay organized in a busy environment.
  • Comfort using digital tools such as email, scheduling systems, and databases.
  • A strong sense of privacy and confidentiality, or willingness to learn.
  • Successful criminal background check and drug screening upon hire.

Responsibilities

  • Greet visitors and guests warmly and professionally.
  • Update and verify visitor information during every interaction.
  • Assist visitors with forms and answer general questions.
  • Build rapport with visitors by remembering their names, stories, and preferences.
  • Maintain a clean, calm, and welcoming front area.
  • Use scheduling software and office technology efficiently.
  • Help the team wherever needed.

Benefits

  • 10 PTO days, increasing to 15 after the first year.
  • 10 paid holidays.
  • Health, dental, and vision coverage, with the employer covering 90%.
  • 401(k) plan.
  • Rewards for referring people to the team.
  • Career paths and skill-building opportunities.
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