Front Desk Receptionist
About The Position
The Front Desk Receptionist arranges efficient patient registration for all service lines, promptly and courteously answers incoming calls, directs visitors, and assists patients according to their needs. The role participates in collecting copayments, coinsurance, deductibles, and discount fees, and helps connect patients with a financial navigator or enrollment specialist when needed. The position supports patient check-in and checkout, scheduling, records, and coordination with internal teams to promote continuity of care. It handles multiple clerical and administrative tasks in a fast-paced clinical setting and may provide support at other STRIDE clinics based on organizational needs. The scheduled hours are Monday through Friday, 8:00 AM to 4:30 PM.
Requirements
- High school diploma or GED.
- Have or obtain BLS/CPR certification within 60 days of hire.
- One to two years of related experience and/or training, or an equivalent combination of education and experience.
- Ability to interact positively and build rapport with patients, coworkers, and external contacts.
- Ability to work independently and organize work to ensure accuracy and efficiency.
- Skill using office equipment, including postal machines, printers, and fax/scanners.
- Ability to organize large mailing projects accurately on a weekly basis.
- Ability to follow directions.
- A valid driver's license is required for any position requiring driving between STRIDE locations.
Nice To Haves
- Associate's degree preferred.
- At least one year of front desk experience in a medical or dental setting preferred.
Responsibilities
- Demonstrate professional behavior with the public, patients, and peers.
- Register, check in, and check out patients for all services.
- Maintain charts and comply with HIPAA and OSHA requirements.
- Collect and upload required documentation and consents.
- Update patient records, including financial and demographic information, promptly and accurately.
- Coordinate new patient referrals, gather necessary information, and schedule appointments.
- Collect copayments and account balances at the time of service.
- Act as a liaison between patients and the Billing Department regarding charges, payments, and insurance.
- Schedule appointments according to scheduling guidelines.
- Assist with Medical Records duties as needed.
- Assist in training new front desk personnel.
- Contact patients about missed appointments and help reschedule them.
- Ensure schedules are filled and maintained.
- Communicate and work with internal staff to support continuity of care.
- Handle multiple clerical and administrative tasks efficiently in a fast-paced environment and adapt to change.
- Support other STRIDE clinics based on organizational needs.
- Keep the waiting room clean, sanitized, and neat.
- Follow up on correspondence with the Customer Care Center regarding patient appointments.
- Attend staff meetings and other assigned meetings.
- Perform additional duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- Paid time off and holidays.
- Health Savings Account and Flexible Spending Account, including dependent care options.
- 401(k) with matching.
- Work-life balance.
- NHSC Loan Repayment.
- Tuition reimbursement and/or Continuing Medical Education.
- No nights, weekends, or major holidays.
- Employee Assistance Program.
- Employee discounts on attractions, hotels, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
