Front Desk Receptionist

Boys and Girls Clubs of North Central Illinois•South Elgin, IL

12d•Onsite

About The Position

The Administrative Assistant’s responsibilities include managing calendars, prioritizing emails, and phone calls, gathering documents and reports to prepare for meetings, preparing expense reports, reconciling credit card statements, answering phone calls to the administrative office, purchasing supplies, and supporting other office needs. To be successful in this role, you should be well-organized and have excellent time management skills. Ultimately, you will contribute to the efficiency of our organization by providing personalized and timely support to administrative members.

Requirements

Minimum 1-year work experience as an Administrative Assistant or similar role.
Excellent skills and experience with Microsoft Word, Excel, and Outlook.
Experience working with databases and Internet research.
A personal mission, vision, and values that align with Boys & Girls Clubs of Elgin.
Superior written and verbal communication skills, exhibiting professionalism and integrity.
Exceptional skills in organization, attention to detail, time management, and ability to manage multiple tasks, define and set priorities, and problem-solve.
Ability to take initiative with projects to work both independently and in a team.
Familiarity with office equipment and applications (e.g., e-calendars and copy machines).
Discretion and confidentiality.
Must have a valid State Driver’s License.

Nice To Haves

Prior non-profit work experience is a plus.

Responsibilities

Manage calendars, prioritize emails, and phone calls.
Gather documents and reports to prepare for meetings.
Prepare expense reports and reconcile credit card statements.
Answer phone calls to the administrative office.
Purchase supplies and support other office needs.
Provide front desk support, answering phones and fielding questions during non-program hours.
Support program operations during program hours.
Assist families with enrollment/program questions and community members with deliveries, donations, volunteers, etc.
Support the Enrollment Manager with processing membership forms and Child Care Assistance Program Applications/Program Fees Determination Forms/Paystubs.
Verify membership forms are complete and signed.
Manage processes with the Child Care Assistance Program (CCAP) through local CCR&Rs, submitting parent paperwork and monthly attendance certificates.
Manage the Email/Membership Inbox and support family communications.
Process Club Membership & Child Care Assistance Program (CCAP) Applications, ensuring they are complete, accurate, and signed.
Process Paycheck Stubs for CCAP Determinations.
Manage information flow in a timely and accurate manner.
Create copies, scan files, and complete similar document-related tasks.
Format information for internal and external communication (memos, emails, presentations, reports).
Create flyers and announcements for internal and external distribution.
Screen and direct phone calls and distribute correspondence.