Front Desk Receptionist

Boys and Girls Clubs of North Central Illinois•South Elgin, IL

124d

About The Position

The Front Desk Receptionist provides front-desk and administrative support for Boys & Girls Clubs of Elgin. The role answers phones, responds to questions during non-program hours, supports program operations during program hours, and assists families and community members with enrollment questions, deliveries, donations, and volunteer-related matters. The position supports the Enrollment Manager by processing membership and Child Care Assistance Program (CCAP) applications and related documents, communicating with families, and coordinating CCAP processes with local Child Care Resource and Referral Agencies (CCR&Rs). The receptionist also performs general office duties, including managing information and correspondence, preparing and formatting communications, creating flyers and announcements, and completing document-related tasks.

Requirements

At least one year of work experience as an Administrative Assistant or in a similar role.
Excellent skills and experience with Microsoft Word, Excel, and Outlook, databases, and internet research.
A personal mission, vision, and values aligned with Boys & Girls Clubs of Elgin.
Professionalism and integrity, with superior written and verbal communication skills.
Strong organization, attention to detail, and time management skills; ability to manage multiple tasks, set priorities, and solve problems.
Ability to take initiative and work independently and as part of a team.
Familiarity with office equipment and applications, such as e-calendars and copy machines.
Discretion and ability to maintain confidentiality.
Valid State Driver’s License.

Nice To Haves

Prior nonprofit work experience.

Responsibilities

Answer phone calls and direct questions during non-program hours.
Support program operations during program hours.
Assist families with enrollment and program questions and community members with deliveries, donations, and volunteer-related matters.
Support the Enrollment Manager with responsibilities including membership and CCAP application processing.
Verify membership forms and CCAP applications are complete, accurate, and signed before accepting them.
Process membership forms, CCAP applications, program fee determination forms, and paystubs for CCAP determinations.
Manage CCAP processes with local Child Care Resource and Referral Agencies (CCR&Rs), including submitting complete family paperwork.
Complete and submit monthly CCAP attendance certificates.
Manage the email and membership inbox and support family communications.
Manage information flow in a timely and accurate manner.
Copy and scan files and complete similar document-related tasks.
Format information for internal and external communications, including memos, emails, presentations, and reports.
Create flyers and announcements for internal and external distribution.
Screen and direct phone calls and distribute correspondence.