Front Desk Receptionist

La Colonia Medical Center•Pompano Beach - Tamarac - Pembroke Pines, FL

69d

About The Position

La Colonia Medical Center is seeking a Front Desk Receptionist to serve as the first point of assistance, communication, and information for patients. The role supports patients, visitors, staff, and providers by greeting and directing them, handling registration, and performing receptionist duties, including answering phones. The receptionist also assists with basic patient-service functions as needed.

Requirements

Excellent customer service skills and experience.
Ability to work in a fast-paced environment.
Ability to work with computers and thorough knowledge of Microsoft Office.
Outstanding verbal and written communication skills.
Fluency in spoken and written English and Spanish.
Ability to establish and maintain effective working relationships with coworkers, staff, patients, and visitors.
Excellent verbal and interpersonal communication skills to provide a pleasant patient experience.
High school diploma or equivalent.
Must pass a drug test and background screening.

Responsibilities

Answer telephone calls, provide information, and route calls according to procedures.
Check patients in upon arrival and out upon departure.
Schedule patient transportation services.
Coordinate office-visit scheduling and prepare and enter demographic registration data into the computer system.
Facilitate patient flow by notifying clinical staff when patients arrive, monitoring delays, and communicating delays to patients and clinical staff.
Perform basic clerical duties and other duties as assigned.