Front Desk Receptionist

Serenity Mental Health Centers•Phoenix, AZ

About The Position

The Front Desk Receptionist is the first point of contact for visitors and guests. The role involves welcoming visitors, checking them in, answering calls, and helping ensure that everyone feels welcome, heard, and supported. The receptionist keeps the front area running smoothly, assists with forms and general questions, maintains a clean and calm reception area, and uses scheduling software and office technology. The position is part of a collaborative team and may assist wherever needed. The employer provides training for candidates without specialized industry experience.

Requirements

  • At least 1 year of experience in fast-paced, service-oriented roles.
  • High School Diploma or GED.
  • Calm energy, attention to detail, and a strong team spirit.
  • Ability to multitask and stay organized in a busy environment.
  • Comfort using digital tools such as email, scheduling systems, and databases.
  • A strong sense of privacy and confidentiality, or willingness to learn.
  • Successful criminal background check and drug screening upon hire.

Responsibilities

  • Greet visitors and guests warmly and professionally.
  • Update and verify visitor information during each interaction.
  • Assist with forms and answer general questions.
  • Build rapport with visitors by remembering their names, stories, and preferences.
  • Maintain a clean, calm, and welcoming front area.
  • Use scheduling software and office technology efficiently.
  • Help the team wherever needed.
  • Check visitors in and answer calls.

Benefits

  • 10 days of paid time off, increasing to 15 days after the first year.
  • 10 paid holidays.
  • Health, dental, and vision coverage, with the employer covering 90%.
  • 401k plan.
  • Rewards for referring people to the team.
  • Career paths and skill-building opportunities.
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