Front Desk Receptionist
About The Position
Genesis Orthopedics & Sports Medicine is seeking a dynamic, detail-oriented, and reliable Front Desk Receptionist to join its clinical team. The role supports a welcoming patient experience and efficient clinic operations through patient reception, insurance verification, appointment scheduling, and administrative support. The position is part-time and in person, with a primary location listed as Joliet and Aurora, Illinois, and potential temporary assignments to other locations as needed. The posting also describes the role as full-time in its position summary, although the schedule specifies 2–3 days a week. The receptionist works closely with on-site clinical teams and off-site support staff. Candidates need medical office front desk experience, including patient check-in and check-out, insurance verification, and fluency in English and Spanish. Epic EHR and orthopedic front desk experience are preferred. Genesis Orthopedics & Sports Medicine describes its mission as improving patients’ quality of life through advanced orthopedic and sports medicine care delivered with personalized attention. Its stated values are compassion, excellence, humility, faith, and passion.
Requirements
- High school diploma or equivalent.
- At least 2 years in a medical front desk or customer service role; medical office experience is required.
- Experience with insurance verification.
- Fluent in English and Spanish for patient interaction.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain composed in a busy environment.
- Proficiency in scheduling systems and basic computer applications.
Nice To Haves
- Associate degree or relevant training.
- Epic EHR experience.
- Orthopedic front desk experience.
Responsibilities
- Greet and assist patients in alignment with the organization’s mission and values.
- Perform patient check-in and check-out, ensuring prior authorizations, accurate guarantor information, and required paperwork are completed.
- Verify insurance coverage and collect co-pays, self-pay balances, and other billing-related payments.
- Schedule, confirm, and follow up on appointments and visits.
- Maintain accurate patient records and documentation.
- Collaborate with on-site clinical teams and off-site support staff.
- Keep the front desk area clean, organized, and patient-ready.
- Assist clinical staff with administrative tasks as needed.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
