Front Desk Receptionist

Lowcountry Oncology Associates•Charleston, SC

12d•Onsite

About The Position

The Front Desk Receptionist greets and directs patients and visitors while following HIPAA and company policies. The role provides clinic and appointment information, communicates among departments, updates patient information and forms, enters information for new and established patients, and assists patients with completing medical history and other required forms. The position is based at the West Ashley clinic on Sam Rittenberg Boulevard. Occasional travel to the Summerville, North Charleston, and Mount Pleasant locations may be required based on business needs.

Requirements

High school diploma.
At least one year of experience in a customer service setting.
Customer-service orientation.
Excellent telephone etiquette.
Ability to interact effectively and supportively with people from all backgrounds.
Knowledge of patient billing procedures.

Nice To Haves

Receptionist experience, preferably in a healthcare setting.
Experience with office equipment.

Responsibilities

Answer telephones, screen callers, relay messages, and greet visitors.
Promote accuracy and efficiency in front desk procedures and paperwork.
Register patients according to LOA protocols.
Explain clinic policies to patients and receive and deliver messages.
Assist patients with accurately completing appropriate forms and documents.
Handle and manage the flow of information from doctors' offices and healthcare establishments.
Respect and maintain clients' privacy and dignity and ensure confidentiality at all times.
Organize and maintain forms, office stationery, and paper documents needed for front desk activities.
Schedule follow-up and treatment appointments.
Travel to satellite locations and float to other clinics when needed.
Assist with training front desk staff.
Take on additional responsibilities that support the organization’s mission of delivering high-quality, compassionate cancer care.