Front Desk Receptionist

Enterprise Mangement Solutions Inc•Baltimore, MD

1d•$16 - $20•Onsite

About The Position

The Front Desk Receptionist is responsible for maintaining a professional, organized, and welcoming front-office environment at Enterprise Management Solutions, Inc. The receptionist serves as the primary point of contact for visitors, employees, clients, vendors, and other individuals entering or contacting the office. This position is responsible for greeting and directing visitors, answering and routing telephone calls, maintaining front desk records, assisting with administrative tasks, receiving correspondence and deliveries, and supporting the day-to-day operations of the office. The Front Desk Receptionist is expected to provide courteous and professional customer service while maintaining appropriate confidentiality and following organizational procedures.

Requirements

High school diploma or equivalent required
Strong verbal and written communication skills required
Ability to maintain confidentiality and handle sensitive information appropriately

Nice To Haves

Prior experience in reception, administrative support, customer service, office administration, or a related role preferred
Basic proficiency with computers, email, Microsoft Office, Google Workspace, or similar office applications preferred
Experience operating multi-line telephone systems or other office communication systems preferred
CPR/First Aid certification preferred but not required

Responsibilities

Greet visitors, employees, clients, vendors, and other guests in a professional and courteous manner
Maintain visitor sign-in and sign-out records in accordance with organizational procedures
Verify appointments and notify the appropriate employee or department when visitors arrive
Provide visitor badges or other identification materials when required by facility procedures
Answer incoming telephone calls and route calls to the appropriate employee or department
Take accurate messages and ensure they are communicated to the appropriate individual
Respond to general inquiries and provide accurate information regarding office locations, departments, appointments, and services
Receive, sort, and distribute incoming mail, packages, deliveries, and correspondence
Assist with outgoing mail, packages, and courier coordination as needed
Maintain a clean, organized, and professional front desk and reception area
Assist with scheduling conference rooms, meetings, appointments, or other administrative activities as assigned
Maintain front desk forms, visitor logs, directories, contact lists, and other administrative records
Monitor and maintain adequate front-office supplies and notify management when additional materials are needed
Provide basic clerical support, including scanning, copying, filing, printing, and document preparation
Assist employees with routine administrative inquiries and direct requests to the appropriate department when necessary
Follow organizational confidentiality, privacy, and information-handling requirements
Maintain awareness of individuals entering the facility and promptly notify the appropriate personnel of unusual circumstances or concerns
Follow established organizational procedures during emergencies, evacuations, fire drills, or other safety-related events
Maintain a professional appearance and demeanor when interacting with employees, visitors, clients, and external parties
Assist with special administrative projects and assignments as requested
Support meeting preparation, including organizing conference rooms and preparing materials
Assist with employee or visitor communications when necessary
Report facility, maintenance, cleanliness, or safety concerns to the appropriate department
Assist with coordinating deliveries, vendors, service providers, and scheduled visitors
Maintain or update office directories, contact information, and administrative records as assigned
Provide temporary administrative support to other departments when operational needs require
Participate in organizational meetings, orientation sessions, and training programs as scheduled
Perform other administrative or front-office duties consistent with the position as assigned
Support the organization in maintaining an orderly and professional reception area
Provide general administrative assistance to support efficient office operations
Preparing, scanning, copying, organizing, and filing documents
Maintaining front-office records and logs
Assisting with correspondence and basic data entry
Coordinating incoming and outgoing mail and packages
Maintaining meeting rooms and shared administrative spaces
Assisting with appointment or meeting coordination
Maintaining office and front desk supplies
Supporting administrative projects assigned by management
Communicating routine information between departments when appropriate
Follow established organizational emergency preparedness procedures and assist with front-office coordination during emergencies as directed
Becoming familiar with emergency exits, evacuation procedures, and emergency contact information
Following instructions during fire drills, evacuations, medical emergencies, or other emergency events
Directing visitors to appropriate exits or designated areas when instructed
Promptly communicating observed safety concerns or emergency situations to appropriate personnel
Contacting emergency services when directed or when circumstances reasonably require immediate assistance
Participating in required safety and emergency preparedness training
Participate in required organizational orientation and ongoing training applicable to the position
Maintain familiarity with organizational policies and procedures applicable to front-office operations