Front Desk Receptionist/U.A. Technician

Medicine Wheel Recovery Services•St Helens, OR

11d

About The Position

The Front Desk Receptionist/U.A. Technician assists service recipients with appointments, records, and accounts. The role collects, scans, and enters client paperwork into medical records and performs non-clinical duties to help maintain a clean, welcoming environment conducive to recovery. It also collects urinalysis samples according to designated protocols and standards and maintains the chain of handling.

Requirements

High school diploma or GED.
Fully support the organization’s mission.
Ability to multitask and demonstrate flexibility.
Excellent customer service and telephone skills, including the ability to operate a multiline phone system.
Excellent time-management, organizational, and attention-to-detail skills.
Ability to navigate and operate electronic health records.
Skill with Microsoft Office Suite and Google Apps.
Excellent communication and conflict-resolution skills.
Ability to work and thrive in dynamic environments and under pressure.
Ability to maintain high professional standards and professional boundaries with participants, staff, and community partners.
Ability to collaborate with team members, participants, and the community.
Treat others with empathy, dignity, and respect.
If in recovery, at least two years of continuous sobriety.
Ability to pass criminal-background and DMV checks, pre-employment drug testing, and random drug screenings throughout employment.

Responsibilities

Welcome service recipients and visitors in person and by telephone; answer questions or refer them to appropriate staff.
Schedule appointments to support participant satisfaction, provider time, and treatment-room utilization.
Keep appointments on schedule by notifying providers of arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
Anticipate participant anxieties, answer questions, and provide information.
Maintain tidy reception, lobby, and participant waiting areas.
Access and maintain records to ensure treatment information is available.
Maintain participant accounts by obtaining, recording, and updating personal and financial information; recording and collecting charges; and controlling credit extended to patients.
Monitor business-office inventory and equipment, anticipate supply needs, place and expedite orders, verify deliveries, and schedule equipment service and repairs.
Respond to emergencies to help serve recipients in distress.
Protect patients’ rights by maintaining the confidentiality of personal and financial information in accordance with federal and state regulations.
Collect urinalysis samples according to designated protocols and standards and maintain the chain of handling.
Follow policies and procedures; contribute to team efforts by completing related duties as needed.
Participate in supervision, including development planning and activities.
Perform other duties as assigned.