Front Desk Receptionist and Billing Coordinator

Smithers Careers•Fairlawn, OH

20d•Onsite

About The Position

The Front Desk Receptionist and Billing Coordinator performs administrative and office support functions and serves as the first point of contact for visitors, clients, and callers. The role includes greeting guests, answering and directing calls, managing correspondence, maintaining calendars, and supporting daily office operations. It also supports expense-report review and validation, receipt verification, reimbursements, invoicing, and external database audits. The position requires effective communication with internal departments and external clients, along with professionalism, accuracy, confidentiality, sound judgment, discretion, and attention to detail. This is a fully on-site, in-person role in Fairlawn, Ohio.

Requirements

Associate degree (AA) from an accredited two-year college or technical school, or at least one year of related work experience and/or training, or an equivalent combination of education, experience, and training.
3+ years of administrative, office operations, or finance experience.
Strong verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities and meet deadlines.
Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
Strong customer service and interpersonal skills.
Ability to handle confidential information with discretion and professionalism.
Strong problem-solving skills and ability to investigate discrepancies in expense reports and supporting documentation.
Ability to work collaboratively with accounting, operations, and other internal and external stakeholders.
Professional demeanor and commitment to accuracy and reliability.
Ability to work fully on-site, in person.

Responsibilities

Answer incoming telephone calls, identify callers’ needs, and direct calls to the appropriate team member or department.
Retrieve company voicemail messages and forward them to the appropriate personnel.
Welcome and assist on-site visitors, clients, and other guests professionally and courteously.
Receive, sort, distribute, and route incoming and outgoing mail and packages.
Monitor and manage front-door access through the company security system as needed.
Review, validate, and investigate auditor expense reports and supporting receipts in accordance with company policies.
Coordinate with accounting, internal operations personnel, auditors, and external clients to support accurate invoicing and timely auditor reimbursements.
Perform external database audits, including IATF and OASIS, as required.
Assist with business reporting, performance metrics, and administrative data collection as requested.
Maintain internal calendars and schedule appointments, meetings, and conference room reservations.
Prepare, edit, and maintain electronic documents using Microsoft Office applications.
Order, organize, and maintain office and kitchen supplies.
Coordinate food orders and provide administrative support for on-site meetings and company events.
Perform other administrative and operational duties as assigned.