Front Desk Receptionist/Administrative Assist

University Orthopedics•East Providence, RI

About The Position

This full-time position supports patients’ successful interactions within the office by providing front-desk, patient registration, scheduling, and administrative services. It is scheduled for 40 hours per week, with shifts assigned between 7:00 a.m. and 7:00 p.m. depending on department and patient volume. The role requires exceptional people skills, a professional appearance, and a commitment to service excellence for patients, visitors, coworkers, and physicians. The employee may need to travel to all sites when necessary.

Requirements

High school diploma or equivalent.
Excellent communication and interpersonal skills.
Excellent customer service skills.
Knowledge of MS Office and EMR systems or practice management systems.
Knowledge of insurance eligibility and verification.
Motivated individual with a team approach.
Ability to travel to all sites if or when necessary.

Nice To Haves

At least 1 year of medical receptionist or administration experience is preferred.

Responsibilities

Obtain and process referrals at the time of the visit.
Complete patient check-in and check-out for an assigned office location and pod.
Ensure accuracy of patient registration and scheduling.
Schedule follow-up appointments at UOI locations and offices.
Facilitate appointment scheduling for external referrals.
Check in patients arriving at the clinic, register walk-in patients, identify existing patients, update demographic information, and obtain necessary signatures.
Collect co-pays, patient account balances, and collection balances.
Answer front-desk telephones and direct calls as appropriate.
Print schedules and superbills for next-day provider visits.
Batch out at the end of the shift and verify co-pays against cash collected.
Perform general office work, including mailing, filing, and form completion.
Contact patients to schedule referrals received through clinical inboxes.
Obtain verification of DME benefits.
Demonstrate expected customer service behaviors and promote service excellence.
Maintain a professional appearance and work environment.
Provide coverage for the administrative department as needed.
Perform additional duties assigned by the Manager to meet department needs.