Front Desk Reception Agent

Snowmass Club•Snowmass Village, CO

82d•$20 - $24•Onsite

About The Position

Are you passionate about hospitality and creating memorable experiences for owners, guests, and members? Do you have strong interpersonal skills, attention to detail, and the ability to anticipate needs before they arise? Snowmass Club is looking for a Residences Front Desk team member who brings professionalism, exceptional hospitality, strong communication skills, and a commitment to delivering personalized service.

Requirements

Strong interpersonal and communication skills
Exceptional customer service and hospitality skills
Strong attention to detail and organizational abilities
Ability to anticipate guest needs and respond appropriately
Ability to remain professional and composed when working under pressure
Ability to maintain discretion and confidentiality
Ability to work effectively both independently and as part of a team
Ability to operate computers, telephones, front-office systems, and other technology
Ability to work a flexible schedule, including weekends and holidays, as required
Ability to stand and walk for extended periods
Frequent bending, reaching, lifting, and carrying as required
Ability to operate computers, telephones, printers, and other front-office equipment
Ability to move throughout residences, front desk, lobby, and Club facilities as needed
Ability to work in a fast-paced hospitality environment while maintaining a professional demeanor

Responsibilities

Promote a positive work culture and encourage teamwork
Demonstrate professionalism and serve as a role model for exceptional hospitality standards
Provide guidance and support to colleagues to help ensure consistent guest service
Lead by example by anticipating guest needs and resolving concerns professionally
Maintain the highest level of discretion and confidentiality when handling guest and member information
Register owners and guests while providing a warm, personalized welcome
Accommodate special requests whenever possible while maintaining accuracy and attention to detail
Monitor room status information and communicate updates to the appropriate departments
Coordinate with Housekeeping and Engineering regarding check-outs, late check-outs, early check-ins, special requests, and part-day rooms
Complete final inspections of residences to ensure units are clean, properly prepared, and all items are in working order
Maintain knowledge of residence locations, parking options, room types, club facilities, and amenities
Assist with pre-arrival preparations to ensure residences and amenities are ready for occupancy
Operate the room key system and front-office equipment, including telephones, printers, and computer systems
Follow proper credit, cash, checking, and cash-handling policies and procedures
Process mail, packages, and messages accurately and efficiently
Follow proper telephone etiquette, including a professional tone, clear communication, and prompt responses
Operate and troubleshoot guest-use equipment, including PlayStation and Xbox consoles, arcade games, shuffleboard, air hockey tables, vending machines, and other recreational equipment
Assist members and guests with equipment questions or issues as needed
Follow established procedures for issuing and closing safe deposit boxes
Maintain current knowledge of daily club activities, events, and meetings
Provide accurate information regarding club facilities, amenities, services, and activities
Use suggestive selling techniques to promote club services and enhance the guest experience
Anticipate guest needs and provide proactive recommendations to improve their overall experience
Report unusual occurrences, concerns, or special requests to the Residences Director
Communicate effectively with all Club departments to ensure seamless service and guest satisfaction
Work closely with Golf, Tennis, Restaurants, Spa & Fitness, Accounting, Human Resources, Housekeeping, Engineering, Bell Stand, Concierge, Marketing and Communications, and other departments
Maintain strong communication between departments regarding guest needs, residence status, and special requests
Maintain the cleanliness and neatness of the front desk and lobby areas
Conduct regular visual checks and coordinate with Housekeeping or Engineering when additional attention is needed
Demonstrate knowledge of and ability to perform required roles during emergency situations
Perform other appropriate tasks as assigned by the Residences Training and Development Specialist or Residences Director
Provide proactive recommendations to the Residences Director and management for improving guest experiences and front desk operations