Temporary Front Desk / Program Support

Child Development Inc • Modesto, CA

1d • $24 - $28

About The Position

The Program Support/Receptionist reports to the Program Operations Manager for Child Development, Inc. The role provides general office and program support through clerical and administrative tasks, including answering and directing incoming calls, distributing mail and supplies, and assisting with other office duties as needed. The position also supports waitlist administration, attendance-log and payment-receipt processing, new-enrollment tracking, and counselors. The employee is expected to promote Child Development, Inc. / Choices for Children’s mission and values.

This is a temporary-to-permanent placement covering employees on leave. The initial assignment is approximately 6 to 8 weeks. The role is temporary, full-time, and non-exempt.

Requirements

• Proficiency in English and Spanish is required.
• High school diploma is required.
• At least 1–2 years of administrative, receptionist, or office experience.
• Professional office experience and good telephone etiquette.
• Basic knowledge of organizational and business practices.
• Excellent computer and data-entry skills.
• Strong customer orientation and communication skills.
• Strong organizational and time-management skills.
• Detail-oriented, with excellent record-keeping skills.
• Ability to solve problems, meet deadlines, and follow through.
• Ability to interact sensitively with a culturally diverse population of care providers, staff, and program administration.
• Openness to and responsiveness to feedback.
• Flexibility to reprioritize workload and work on a variety of special projects.
• Ability to work independently and as part of a team.

Nice To Haves

• Some college education or equivalent years of experience.

Responsibilities

• Greet and direct visitors, including families with children, and applicants arriving at the office.
• Interview families to determine their childcare service needs and add families to the Choices for Children waiting list as needed.
• Sort monthly attendance logs for distribution to family counselors for payment processing.
• Sort payment confirmations and receipts.
• Receive, sort, and forward incoming mail.
• Perform clerical duties such as photocopying, mailing, filing, and collating.
• Complete the first run of the monthly provider approval process.
• Prepare new provider packets and handbooks for staff.
• Copy parent forms for counselors to use.
• Answer telephone calls and direct callers to the appropriate person.
• Provide basic information to families and potential clients, such as addresses, directions, the CFC website, and phone numbers.
• Provide administrative support, including maintaining staff scheduling lists and other information.
• Send parent and provider surveys and prepare an annual survey summary report.
• Enter school schedules for all schools in Stanislaus County into NoHo systems annually.
• Organize and send inactive files to storage annually.
• Create or edit parent and provider forms as directed by managers.
• Translate client forms into another language.
• Email or call parents on the waitlist about enrollment as needed.
• Work with Senior Program Support to collect required documentation from families on the CFC waiting list before enrollment.
• Enter data for new families and providers as directed by managers.
• Track and record all new enrollments.
• Coordinate and support meeting-room scheduling and maintenance.
• Complete special projects and provide administrative support as assigned.
• Represent the organization professionally when dealing with internal and external customers, families, and providers.
• Communicate oral and written information calmly, respectfully, and positively in English and Spanish.
• Understand timelines, meet deadlines, and act with urgency when needed.
• Seek ways to support the organization, counselors, and providers.

Benefits

• Medical insurance: 100% employer-paid for the employee and 80% employer-paid for dependents; available the first month after hire.
• Dental and vision insurance: 80% employer-paid for all; available the first month after hire.
• 401(k) with matching up to 4% and no vesting period.
• Life, disability, and AD&D insurance.
• Vacation starting at 10 days annually.
• Paid company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED