Front Desk Patient Registrar

University Hospitals Urgent Care • Streetsboro, OH

1d

About The Position

University Hospitals Urgent Care is hiring a Patient Service Representative to provide a welcoming and efficient patient experience as the first point of contact. The role manages front-office operations, assists with administrative work, and supports clinic workflow in a team-oriented healthcare setting. It is full-time, scheduled for three 12-hour shifts from 8 AM to 8 PM, with no overnight shifts. The position may require travel to other University Hospitals Urgent Care locations to support staffing and operational needs.

Requirements

• High school diploma or equivalent.
• Strong communication skills, attention to detail, and ability to multitask in a busy environment.
• Ability to work 12-hour shifts, including some weekends and holidays.
• Proactive, friendly, patient-focused approach to service.

Nice To Haves

• Medical Administrative Assistant certificate.
• At least 1 year of experience in a medical office or healthcare setting.
• Experience with Electronic Medical Records (EMR) software; EPIC preferred.

Responsibilities

• Greet and assist patients and visitors, helping them feel comfortable and valued.
• Collect and organize patient and business documents while maintaining confidentiality.
• Analyze insurance benefits, verify eligibility, and explain relevant payment policies and billing or collection information.
• Determine and collect each patient's financial responsibility and clearly explain costs.
• Support the practice manager, providers, and other staff to ensure smooth daily operations.
• Follow healthcare regulatory requirements, including HIPAA and OSHA standards, and ensure documentation and processes comply with guidelines.
• Perform office procedures and general administrative tasks, and operate office medical equipment.
• Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
• Travel to other University Hospitals Urgent Care locations as required to support staffing and operations.

Benefits

• Medical, dental, vision, prescription, and pet insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Employee Assistance Program (EAP) and wellness initiatives.
• Leadership opportunities and professional development.
• Flexible schedule with three 12-hour shifts and no overnight shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED