Front Desk Patient Registrar

University Hospitals Urgent Care • Avon, OH

6d

About The Position

University Hospitals Urgent Care is hiring a Patient Service Representative (PSR) to provide a welcoming and efficient patient experience and support front-office operations and clinic workflow. The role includes greeting patients and visitors, handling administrative tasks and documentation, verifying insurance and explaining payment policies, determining and collecting patient financial responsibility, and supporting the practice manager, providers, and other staff. The representative helps ensure compliance with healthcare regulations and quality assurance requirements, operates office medical equipment, and may travel to other University Hospitals Urgent Care locations to meet staffing and operational needs.

This is a full-time role with three 12-hour shifts, from 8 AM to 8 PM, and no overnight shifts. The schedule may include some weekends and holidays.

Requirements

• High school diploma or equivalent.
• Strong communication skills, attention to detail, and ability to multitask in a busy environment.
• Ability to work 12-hour shifts, including some weekends and holidays.
• Proactive, friendly, patient-focused approach to service.

Nice To Haves

• Medical Administrative Assistant certificate.
• At least one year of experience in a medical office or healthcare setting.
• Experience with Electronic Medical Records (EMR) software; EPIC preferred.

Responsibilities

• Greet and assist patients and visitors, helping them feel comfortable and valued.
• Collect and organize patient and business documents while maintaining confidentiality.
• Review health insurance benefits and verify patient eligibility.
• Explain payment policies and billing or collection information to patients.
• Determine and collect each patient's financial responsibility, communicating costs clearly.
• Assist the practice manager, providers, and other staff to support daily operations.
• Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards.
• Perform office procedures and general administrative tasks, and operate office medical equipment.
• Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
• Travel to other University Hospitals Urgent Care locations as required to support staffing and operational needs.

Benefits

• Medical, dental, vision, prescription, and pet insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Employee Assistance Program (EAP) and wellness initiatives.
• Leadership opportunities and professional development.
• Flexible schedule with three 12-hour shifts and no overnight shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED