Front Desk Patient Registrar

Urgent Care Management or Joint Venture Partner • Avon, OH

6d

About The Position

University Hospitals Urgent Care is hiring a Patient Service Representative to serve as the first point of contact for patients and visitors. The role supports a welcoming, efficient patient experience through front-office operations, administrative work, and coordination with the clinic team. It is suited to someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

This is a full-time position with three 12-hour shifts per week, from 8 AM to 8 PM, and no overnight shifts. The role may require travel to other University Hospitals Urgent Care locations to support staffing and operational needs.

Requirements

• High school diploma or equivalent.
• Strong communication skills, attention to detail, and ability to multitask in a busy environment.
• Experience using Electronic Medical Records (EMR) software.
• Ability to work 12-hour shifts, including some weekends and holidays.
• Proactive, friendly, patient-focused approach to service.

Nice To Haves

• Medical Administrative Assistant certificate.
• At least 1 year of experience in a medical office or healthcare setting.
• Experience with EPIC.

Responsibilities

• Greet and assist patients and visitors, helping them feel comfortable and valued.
• Collect, organize, and maintain patient and business documents while preserving confidentiality.
• Analyze insurance benefits, verify eligibility, and explain relevant payment policies and billing or collection information to patients.
• Determine and collect each patient's financial responsibility and communicate costs clearly.
• Assist the practice manager, providers, and other staff with daily operations.
• Follow and enforce healthcare requirements, including HIPAA and OSHA standards, and handle documentation and processes according to applicable guidelines.
• Perform office procedures and general administrative tasks, including operating office medical equipment.
• Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
• Travel to other University Hospitals Urgent Care locations as required to support staffing and operations.

Benefits

• Medical, dental, vision, and prescription benefits.
• Pet insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Employee Assistance Program (EAP) and wellness initiatives.
• Professional development and leadership opportunities.
• Three 12-hour shifts per week and no overnight shifts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED