Front Desk Patient Registrar
About The Position
University Hospitals Urgent Care is hiring a Patient Service Representative (PSR) to serve as the first point of contact for patients and visitors. The role supports a welcoming, efficient patient experience and helps keep front-office operations and clinic workflow running smoothly in a fast-paced, team-oriented healthcare setting. The position works full-time on three 12-hour shifts from 8 AM to 8 PM, with no overnight shifts, and may require travel to other University Hospitals Urgent Care locations to support staffing and operational needs. The PSR greets and assists patients and visitors, collects and organizes patient and business documents while maintaining confidentiality, verifies insurance eligibility and benefits, and explains payment policies and billing or collection information. The role determines and collects patients’ financial responsibility, supports the practice manager, providers, and other staff, and performs office procedures and general administrative tasks. It also involves following healthcare regulatory requirements, including HIPAA and OSHA, and overseeing quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
Requirements
- High school diploma or equivalent.
- Strong communication skills, attention to detail, and ability to multitask in a busy environment.
- Experience using Electronic Medical Records (EMR) software.
- Ability to work 12-hour shifts, including some weekends and holidays.
- Proactive, friendly, patient-focused approach to service.
Nice To Haves
- Medical Administrative Assistant certificate.
- At least one year of experience in a medical office or healthcare setting.
- Experience with EPIC.
Responsibilities
- Greet and assist patients and visitors in a welcoming, positive manner.
- Collect and organize patient and business documents while maintaining confidentiality.
- Analyze insurance benefits and verify patient eligibility.
- Provide patients with relevant payment policies and billing or collection information.
- Determine and collect each patient’s financial responsibility and clearly explain costs.
- Assist the practice manager, providers, and other staff with daily operations.
- Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards.
- Perform office procedures and general administrative tasks, and operate office medical equipment.
- Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
- Travel to other University Hospitals Urgent Care locations as required to support staffing and operational needs.
Benefits
- Medical, dental, vision, prescription, and pet insurance, among other benefits.
- Paid time off and holidays.
- 401(k) with company match.
- Employee Assistance Program (EAP) and wellness initiatives.
- Professional development and leadership opportunities.
- Flexible schedule with three 12-hour shifts and no overnight shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
