Front Desk Patient Registrar
About The Position
University Hospitals Urgent Care is hiring a Patient Service Representative (PSR) to serve as the first point of contact for patients and visitors. The role supports a welcoming, efficient patient experience through front-office operations, administrative tasks, and coordination of the clinic’s daily workflow. It is suited to a friendly, detail-oriented professional who enjoys customer service, problem-solving, and teamwork in a fast-paced healthcare setting. The position is full-time, with three 12-hour shifts from 8 AM to 8 PM and no overnight shifts. The employee may need to travel to other University Hospitals Urgent Care locations to support staffing and operational needs.
Requirements
- High school diploma or equivalent.
- Ability to work 12-hour shifts, including some weekends and holidays.
- Strong communication skills, attention to detail, and ability to multitask in a busy environment.
- Experience using Electronic Medical Records (EMR) software.
- A proactive, friendly, and patient-focused approach to service.
Nice To Haves
- Medical Administrative Assistant certificate.
- At least 1 year of experience in a medical office or healthcare setting.
- Experience with EPIC.
Responsibilities
- Greet and assist patients and visitors with a positive attitude, helping them feel comfortable and valued.
- Collect and organize patient and business documents while maintaining confidentiality.
- Review health insurance benefits, verify eligibility, and explain relevant payment policies and billing or collection information to patients.
- Determine and collect each patient’s financial responsibility and communicate costs clearly.
- Assist the practice manager, providers, and other staff members as needed to support daily operations.
- Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards, and follow applicable documentation and process guidelines.
- Perform office procedures and general administrative tasks, and operate office medical equipment.
- Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
- Travel to other University Hospitals Urgent Care locations as required to support staffing and operational needs.
Benefits
- Medical, dental, vision, and prescription benefits.
- Pet insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Employee Assistance Program (EAP) and wellness initiatives.
- Professional development and leadership opportunities.
- Flexible schedule with three 12-hour shifts and no overnight shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
