Front Desk (Membership Experience Associate)

YJ Northeast LLC•New York, NY

26d•Onsite

About The Position

Success means our clients feel seen, welcomed, celebrated, and excited to come back. You build real relationships, remember the little things, and help create the energy that makes Yoga Joint NY feel like more than just a place to work out. It means having fun! We want our team to genuinely enjoy coming to work, bring their personality and positive energy into the studio, celebrate wins together, and have fun with our clients and each other.

Requirements

Available to work earning mornings, late evenings and weekends
Mornings 5:30AM-10:00AM
Evenings 4:00PM-8:00PM
Weekends 8:00AM-1:00PM
Occasional holidays
Available for at least 3 Shifts Per Week
Experience in hospitality and deliver top of the line experiences
Proactive Leader. You notice what needs to be done without always needing to be asked
Comfortable working in a fast-paced, high-energy environment
Reliable, punctual, and accountable
Positive, Passionate, and Willingness to go the extra mile
Professional, Efficient and Contributes to a positive work environment
Desire to be a part of a founding team in a rapidly growing brand
Ability to work in a heated (90°F+) environment
Authorized to work in the U.S.

Responsibilities

Create genuine connections with clients, learn their names, understand their needs, and help build a strong sense of community
Support seamless daily studio operations, including client check-in, account assistance, attention to facilities, laundry, class reservations, retail purchases, and general studio needs
Celebrate the big and small wins of our clients, their first class to milestones, personal achievements, birthdays, and everything in between
Maintain a high level of professionalism, communication, and respect when working with your operations & talent team
Focus on the importance of a clean, well-stocked and cared for facility
Uphold our high-level of standards for our Yoga Joint studio at all times