FRONT DESK MANAGER/ ASSISTANT GENERAL MANAGER

Fine Hospitality Group LLC • Placentia, CA

3d • $20 - $28

About The Position

Residence Inn Anaheim Placentia/Fullerton is seeking an experienced, guest-focused leader to manage front desk operations and support the General Manager with the hotel’s day-to-day management. The role oversees front desk staff and guest services, maintains Marriott standards and guest satisfaction, and assists with hotel operations, including serving as manager on duty when needed. Pay is $20.00–$28.00 per hour, depending on experience.

Requirements

• Residence Inn by Marriott experience.
• Previous supervisory experience in a hotel setting.
• Full availability, including weekends, holidays, morning and evening shifts, and night audit.
• Strong communication, problem-solving, and leadership skills.
• Experience with Marriott systems such as FSPMS/Opera and GXP.

Responsibilities

• Supervise, schedule, train, and coach front desk associates.
• Oversee check-in and check-out, reservations, and guest requests.
• Resolve guest concerns and maintain high guest satisfaction scores.
• Support Marriott Bonvoy recognition and Marriott brand standards.
• Handle shift reports and daily audits.
• Assist the General Manager with hotel operations and act as manager on duty when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed